Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
2,542 reviews
SonderMindSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
- Average co-pay of $25 - 336+ specialties covered- 83% of people start care within 4 days- Over 200+ insurance plans accepted, including HSA, FSA, EAP, Medicare, and Medicare Advantage plans SonderMind is the leading mental wellness solution offering virtual and in-person therapy and psychiatry services across the nation. Our clients are empowered to connect with a licensed mental health professional who has availability, accepts their insurance, and specializes in their needs.With more than 200+ insurance plans accepted—including Medicare and Tricare—affordable, high-quality mental healthcare has never been easier. Plus, SonderMind’s all-in-one mental wellness app helps you maintain progress between sessions with AI-enhanced features like session takeaways and reflections.SonderMind also partners with health systems, physicians, and payors across the country to deliver whole-person care at scale.Learn more at sondermind.com or call 844-THERAPY to get matched with a provider who takes your insurance.
SonderMind (sondermind.com) has 2,542 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 112 reviews with 4 stars · Clear filters
My therapist really listens and understands me.
By Tammy C.
Response from SonderMind· Oct 13, 2025
Hi Tammy, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
Platform is generally easy to use and I have been able to find some great therapists using it who take my insurance. Sometimes there have been technical issues with audio/video, although usually we're able to overcome them. I can think of a few tweaks that might make things even better, but generally I've been pretty happy with the platform and have recommended it to other Kaiser members as an easy way to access therapy.
By Patricia M.
Response from SonderMind· Oct 9, 2025
Hi Patricia, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
My therapist is great! I need to contact SonderMind and having difficulties reaching you all
By Carole
Response from SonderMind· Oct 9, 2025
Hi Carole, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience! If you need to contact us, please submit a ticket to our team at https://www.sondermind.com/contact-us. We would love the opportunity to discuss and resolve your issue.
Sondermind provides plenty of referrals. The EHR is AI prefilled saving me enough time to see another client each day. I struggle with reaching anyone for assistance.
By customer
Response from SonderMind· Oct 9, 2025
Hi, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
Providers are really nice, kind, and good at there job. A lot of great resources on the app. Most insurance are accepted. Appointment reminds can be a little much at times, and it's taken a bit to update insurance when it changes.
By SG
Response from SonderMind· Oct 9, 2025
Hi SG, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
My experience has been excellent from a customer service perspective and claims processing. My only issue is sometimes accessing the system for my therapy is difficult. Thank you!
By Janet G.
Response from SonderMind· Oct 9, 2025
Hi Janet, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
We discussed a different type of treatment that we are looking into how to try it. I am hoping it works.
By Henry G.
Response from SonderMind· Sep 30, 2025
Hi Henry, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
The platform works well for the most part. It is difficult to see the goals that are set up in the system but feeling secure in my discussions works well.
By Michelle
Response from SonderMind· Sep 29, 2025
Hi Michelle, thank you for leaving us a positive review and sharing your feedback with us and the community. We are pleased to hear you had a positive experience!
