Solawave Inc.Reviews of solawave.co

The customer service for a small issue I had with the unit was superior! They handled the entire thing quickly and with the mindset to resolve the issue and go above and beyond. I love the product and really appreciate the level of customer service.

I've been using the wand daily for almost a month now and I am seeing improvements in my skin especially a reduction in puffiness around my eyes. The reason I'm not giving it 5 stars is because the wand has unfortunately not been working as seamless as it should. It sometimes stops during use and needs to be switched off and on again to continue HOWEVER customer service has been EXCEPTIONAL. Within 2 days of email exchanges, a new replacement wand has been sent to me.

5 STARS FOR MY WAND AND SOLAWAVE CUSTOMER SERVICE!!! I've been getting monthly medical facials for a little over a year now for acne scarring. I wanted something to use at home inbetween facials to boost my skins healing process and overall presence. I tried out solawave after hearing a few friends talking about it, but before purchasing I had a laundry list of questions. I spoke with their customer service rep Luke who was SO inviting and helpful, answering my millions of questions - thank you Luke!! He walked me through how it works and how it would help my skin with consistent usage and he was right! I can tell after using the wand daily for a few months, my skins overall appearance is so much more supple and my acne scars are fading EVEN QUICKER!! Thank you Solawave!

I had an issue with my wand …. The customer service department were AMAZING.. gave me some trouble shooting thoughts but ultimately had to send out a different unit …. They were so helpful and kind …. I am very grateful and impressed.

I purchased the wand and their serum. The amount of serum you have to use in order to keep the device moving on your face is excessive. I used for several weeks, saw no improvement in my skin and actually got these small white bumps all over my face. They went away after I stopped using the device. I will say, their customer service was excellent, I decided during the 30 day window that the device was not worth it for me, gave them the reasons (list above) for the return, and they took it back and gave me a refund with no hassle.

I've only been using the Solawave Wand for several days (for appx. 3 min. a day), but I can honestly say I can see a difference in my pore size, fine lines, and overall skin texture. It's crazy!! And even better, the customer service interactions I've had have been phenomenal. They truly care about their customers and made me feel valued and appreciated. Probably the best customer service experience I've ever had. Thank goodness for the Solawave Company and their "magic" Wand! :-)

Amazing technology. Makes your face feel like you are at a spa with the additional perks of having less wrinkles and more plump skin. I highly recommend. Their customer Service is also outstanding.

Wow!!! What a great experience I’ve had today with Solawave Support. I had a lot of questions and Janica returned all my emails immediately and went above and beyond. That’s very rare for that to happen. I’ve been wanting to try the wand for a while and I finally bought it. I’m so excited to try it. I’m sure it’s going to be my go to and I can’t wait to share my experience. Thanks so much Janica and Solawave. Tara❤️❤️❤️