Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
141 reviews
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Solawave is a skincare technology company based in Los Angeles, California. We’re a team of entrepreneurs, engineers, and skincare aficionados on a mission to make science-backed skincare accessible to everyone.At Solawave, we believe the skincare industry is too focused on so-called flaws and imperfections. Skincare shouldn’t be about disparagement. Each one of us is navigating our skincare journey with our unique aspirations.To help you achieve whatever your goals may be, we believe every single person has the right to high-quality skincare. Our patented skincare technology, designed for all genders, ages, and skin types, helps you achieve smooth, radiant skin while maintaining natural beauty.
Solawave Inc. (solawave.co) has 141 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
141 approved reviews, newest moderated first
I ordered a SolaWave wand from a seller on Amazon. I had the wand for 2 months and it quit working, it would not charge. I called SolaWave customer service and spoke to a customer representative . She was extremely pleasant and helpful. Even though I didn’t order directly from SolaWave they were willing to help me. She wanted to make things right and SolaWave is sending a replacement to me. Thank you SolaWave!
By Jan
Solawave came thru for me when my Order of the New Wand got so screwed up. Teresa with Solawave came thru immediately! I am excited to get my wand and use it! I know it will work for me. Just read all the reviews everywhere! And now I know Customer Service really comes thru for you and they listen! Don’t wait! Order yours now!!
By Cynthia R.
I was very sceptical of the claims of Solawave and its customers, but at age 72 I am more than delighted to find that after just 7 or 8 days the fine lines around my eyes and cheeks are much less visible. I'm not giving 5 stars yet, as it's been such a short time, but I have great hopes for the future. Also .. when I had troubles with an online purchase I received a reply and a number of solutions within a few minutes. I only wish Solawave existed in Canada, but apart from the extra shipping costs and longer delivery time, I'm very happy to be able to order from the US.
By Kathy M.
Customer Service at Solawave is the Best! I had just purchased a Solawave Wand and not a week after they went on sale. I called CS and I actually got a live person to talk to. Nicole was so helpfull and went to extremes to make sure I got the discount for the purchase I made. She was so professional and nice, not like other companies that won't even accept a phone call, everything has to be done by email or chat. I just started using my wand, and I will post my results in a month.
By Rosi R.
Had to leave a review as I’ve just had the best experience with these guys . I’ve been using the solawave wands for over 2 years now & have enjoyed every moment of use . The product is well made & so EASY to use. I love the immediate glow it gives . I also use a ZIIP beauty device but I find myself grabbing the solawave more often just as it’s so easy & does 4 things in one ! Winning ! Unfortunately my solawave lost 3 bulbs & so I contacted Solawave even though my warranty had run out hoping they could fix it for me. They did one better ! They sent me a totally new device! I’m so thrilled & grateful as they had no legal obligation to do so . Steven was so friendly & supportive, giving me options & advising me …& patient! Ha with all my questions etc . So refreshing to get such good customer service. I’ve been fobbed off & treated so poorly in the past , even by companies thst I’ve been loyal to for YEARS . Steven went above & beyond in my opinion. If your thinking of getting one … do it! With the security of knowing these guys have your back & will look after you if things go awry. It’s the little things that make a company stand out & Steven has made my life just that little bit easier & for that I’m extremely grateful. Go team Solawave! X
By Stevie D.
Again, Solowave does not disappoint. There was an issue with my unit and they made the replacement simple and dare I say enjoyable because they kept in touch with me and ensured I knew how to do each step. I've been so impressed with their customer service!
By TrishP
Bought my Solawave about 4 months ago, absolutely adore it! The results are real and noticeable! I recently had a mishap with my charger for it and it broke, Steven at Solawave hooked me up right away with a free replacement shipped out to me ASAP!
By Nicole C.
OmbreI LOVE the Solawand! This is my second one, I have the original, and wanted to upgrade to the new Radiant Renewal wand. You need this tool, it delivers everything and more. When I apply my sunscreen or foundation after using it.... It sinks into my skin! My skin is glowing and people are noticing, lol! Ps: when I received the radiant renewal it would not turn on . I called and spoke directly to customer service, they were super…. Easily returned and they shipped out a new one promptly …AND included samples of their products .
By elaine F.
