Slow customer service.
Our delivery disappeared and customer service was very slow, however, they did eventually come back to me and rectified the problem with a refund. We never received any product so I can't comment on that.
By Adeline C.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
141 reviews
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Solawave is a skincare technology company based in Los Angeles, California. We’re a team of entrepreneurs, engineers, and skincare aficionados on a mission to make science-backed skincare accessible to everyone.At Solawave, we believe the skincare industry is too focused on so-called flaws and imperfections. Skincare shouldn’t be about disparagement. Each one of us is navigating our skincare journey with our unique aspirations.To help you achieve whatever your goals may be, we believe every single person has the right to high-quality skincare. Our patented skincare technology, designed for all genders, ages, and skin types, helps you achieve smooth, radiant skin while maintaining natural beauty.
Solawave Inc. (solawave.co) has 141 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
141 approved reviews, newest moderated first
Our delivery disappeared and customer service was very slow, however, they did eventually come back to me and rectified the problem with a refund. We never received any product so I can't comment on that.
By Adeline C.
Awful company!! My wand broke after 3 uses, I immediately reached out to customer service, did not get a response for over 3 weeks, then was told my return window closed. Beware of you purchase from this company.
By MJ
Bought Solawave Wand with serum, amazing wand, fast shipping and I can see the difference in my skin! Decided to buy a gift for my friend to try it out! Great product and great customer service!
By Hajer A.
Wands are crap. Snake oil. The company does not return phone calls or emails.
By Beth H.
I love my wand and the little acne tool. my husband keeps borrowing the wand and the bye acne has helped me with chin and cheek pimples when they popup. I also asked the customer service team a ton of questions before ordering and I appreciate their responses to help me understand more. Thank u Alex !!!
By Deborah