Solace HealthReviews of solace.health

Still need help getting a scooter

It’s unbelievable on what a positive affect Solace has made in my life. I kept saying this is too good to be true, someone that really wants to help me. Merideth has been wonderful.

Solace is a godsend. They have accomplished some of the most difficult interactions with insurance companies and companies that supply medical help to the elderly. Basically they become your mouthpiece when you feel unheard. Thank you Solace. I am so very glad that I found you!

I've been a Solace Health client for over a year, and a recent experience has made me reconsider continuing with this company. My care advocate was terminated by Solace with no notice — including no notice to me, the client. I'm the primary caregiver for multiple family members with complex medical needs (including a parent with advanced Alzheimer's and a parent recovering from a serious health crisis). My advocate had spent significant time learning our full situation: our medical providers, our caregivers, each family member's specific needs, and the trust relationships that make real care coordination possible. She was knowledgeable, responsive, and especially strong when our caregivers had nursing-related questions. Without any conversation with me, Solace reassigned my family members to new advocates. I wasn't consulted, wasn't given a transition plan, and had no say in continuity of care for the people I'm responsible for. What people may not realize is how much invisible work goes into building a working relationship with a care advocate — teaching them medical history, family dynamics, provider relationships, and earning trust from everyone involved. That doesn't transfer automatically when a company swaps staff without warning. For someone managing care for multiple people, being asked to start over with no notice and no input is a real disruption, not a minor one. Solace needs a genuine continuity-of-care process: advance notice, client input before reassignment, and a real handoff. Until that changes, I can't recommend this service to anyone managing complex, multi-person caregiving.

You are a Blessing for me. You deliberately reduced your rate of speech so my brain could process your words. Thank you for that! Additionally, your emails are considerate, thoughtful and timely. I feel a "presences" while reading your emails. Jessica is a KEEPER!! Her courtesy, kindness and professionalism is profound. Her grasp of details and my focal points are amazing. I am going through another tough time. But at 87, a Craniotomy survivor with Lymphedema and lymphorrhea, and, I am receiving help. She is my helper, even before I ask.

Easy to work with

Nicole has been extremely helpful. She assisted me with finding doctors, transportation to and from appointments, etc. I'm grateful.

Patricia has been exploring options that are so helpful in trying to get my prescription for me at a price that I can afford. She has worked diligently with insurance company and and my doctor.