Excellent and fast service
It was super fast and easy top schedule an appointment, better yet they showed up at the time they said they would. Never tried to "up-sell" anything we did not want/need. Thanks for the great experience!
By Teresa G.
Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
457 reviews
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For 42 Years now, Smith Thompson Security respects your freedom and your wallet. While other wireless companies lock you into contracts with high monthly fees and slow service, we want you to stay because you want to, not because you're forced to. That is our motivation to always serve your family with friendly, fast, and affordable alarm monitoring. We have never increased our $16.95 monitoring rate, ever! And we also offer the best flat rate of $ 29.95 for Home Automation Systems.
Smith Thompson Home Security (smiththompson.com) has 457 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
457 approved reviews, newest moderated first
It was super fast and easy top schedule an appointment, better yet they showed up at the time they said they would. Never tried to "up-sell" anything we did not want/need. Thanks for the great experience!
By Teresa G.
We have switched from ADT to Smith Thompson not only for the savings on security monitoring, but also for the service!
By Mark K.
I have been nothing but impressed by Smith Thompson! The call to customer service to schedule a system replacement was easy enough, with up front pricing! The technician was awesome, he was professional and courteous. He not only arrived an hour early, but he didn’t waste my time or money with extras that I simply did not need. He did his job within a reasonable time frame and I was able to get on with my weekend!! I was an ADT customer for way too long, kicking myself by having wasted so much money when I should have gone with Smith Thompson from the beginning!!!!
By Natalia A.
I am so impressed with Smith Thompson. They have wonderful customer service and Ryan my tech was fantastic with the install! I was an ADT customer for 9 years at my previous home and I can't believe the money I wasted with them! Get Smith Thompson now for great service for a fraction of the cost! Sarah Melton
By Sarah M.
I have been with Smith Thompson for 7 years. They always responded very quickly and friendly to my questions. Even when I moved to another home they waved the new installation fee and credit my remaining credits to the new home. It can not get any better by saving money and get the best protection for your family!
By Cat T.
To our pleasant surprise your technician was on time. Very professional and completed installation in less than an hour. The best thing is the money we are saving annually over our previous security provider. Thanks again Len
By Len K.
I explained what we wanted and the install tech had all the components needed on his truck. Walk through was a breeze and tech was well informed when answering our questions.
By Will
As a new resident of the DFW area, I researched several home security companies in the DFW area before deciding which one to go with. I had never heard of Smith Thompson but once I found their website and read reviews about their service I knew I had found the company that I was going to go with. Installation was quick and performed by a very professional individuals. He spent time teaching us how to use the system and explained everything to us. Best of all, Smith Thompson is affordable and doesn't require any long term 2 or 3 year contracts like other companies.
By Erik T.