Smith Thompson Home SecurityReviews of smiththompson.com

We have had a Smith Thompson security system over 10 years.Since the beginning we have been plagued with false alarms going off. While away on vacation the police were even called at different times (on different trips) since no one was home to deactivate the alarm or available to speak with. When the repair service is called out, we are charged $79 to be told they can’t fix the problem unless we replace all their equipment at our own cost. They can’t even narrow down which sensor is the problem. We are now buying our own security cameras to monitor ourself and saving the cost and trouble of dealing with their faulty equipment and false alarms. I will say they are very fast to respond to alarms, just that our equipment has always been faulty and even after 2 repairs calls, it remains faulty.

After a bit of research, we decided to switch our home security to Smith Thompson. We called right before 9AM, wait a couple of minutes and was connected with a sales person. He probably didn't sleep well or someone cut him off on the way to work, he was not enthusiastic or friendly to say the least. After a short exchange and set up the installation date, he was noticeably growing impatient. We've been with ADT for nearly 20 years, we were just too lazy to change. Had I not read the great reviews and liked the substantial savings, I probably would have looked for another company.

Learned three window sensors were not working after two years of service with Smith Thompson. When I spoke with technical department, the person instructed that our technician does not have time to check each and every window to see all window sensors are working when you sign up. Aren't their licensed technicians job is to reprogram, activate, and test the existing system we already have? What are the initial fee fo $89 is for? Also during March 2015, I learned, we did not received an alarm for glass breaker activation due to one of the bulb fell down and broke. When inquired, Smith Thompson dispatched a technician and did some work to fix this issue (god knows how many months we were paying ST for no service. They will tell you have to test the alarm weekly/monthly, I agree but don't alarm company is high tech to see why we are not receiving any alarm from this location for months? Don't they test monthly from there end to see all is working?). The tech who responded did several wire disconnect and re-connect. I am positive he left these three wired window sensors disconnected and now they want to charge a service response fee.