Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
457 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
For 42 Years now, Smith Thompson Security respects your freedom and your wallet. While other wireless companies lock you into contracts with high monthly fees and slow service, we want you to stay because you want to, not because you're forced to. That is our motivation to always serve your family with friendly, fast, and affordable alarm monitoring. We have never increased our $16.95 monitoring rate, ever! And we also offer the best flat rate of $ 29.95 for Home Automation Systems.
Smith Thompson Home Security (smiththompson.com) has 457 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
457 approved reviews, newest moderated first
Juan was on time and very pleasant and helpful. He addressed all of my concerns.
By Clarice D.
Response from Smith Thompson Home Security· Aug 20, 2025
Thank you so much for giving Juan feedback. He's a great technician. We appreciate your business.
I have seen Smith Thompson‘s HVAC advertisements for the last few months and called yesterday Noel the technician was amazing extremely professional diagnosed my HVAC needs and took care of everything. Amazing highly highly recommend their services. Thank you so much.
By JDF
Response from Smith Thompson Home Security· Aug 20, 2025
Wow that's awesome! Glad that Noel took great care of you.
Juan was quite helpful and instructive in discussing the overall hvac system and discussing results/follow up work needed.
By Aaron H.
Response from Smith Thompson Home Security· Aug 20, 2025
Thank you Aaron! We appreciate your business. Juan is a great tech.
Noel was timely, courteous and took the time to try and diagnose our issue. He did a great job explaining what he was able to find (or in our case, not find). Unfortunately our issue isn’t our AC.
By MC
Response from Smith Thompson Home Security· Aug 20, 2025
Glad to hear you're happy with the service. Thank you for your business!
Manuel was great. Nice person, very informative, and very thorough in his work. Great tech, great employee!
By Michael D.
Response from Smith Thompson Home Security· Aug 19, 2025
Happy to hear that our technician provided great service. Thank you for your business!
Scheduling was quick and efficient. Juan was very knowledgeable and thorough, and did a great job explaining my issues and possible resolutions.
By Wayne C.
Response from Smith Thompson Home Security· Aug 19, 2025
Glad to hear you're happy with Juan's service! Thank you for your business.
Alan was timely, professional and explained everything that needed to be done. Excellent work!
By Shawn D.
Response from Smith Thompson Home Security· Aug 19, 2025
Thank you so much for the feedback. Alan is a great technician!
Quick service. Friendly staff. Good experience all around.
By Dave T.
Response from Smith Thompson Home Security· Aug 19, 2025
Thanks Dave, we appreciated you!
