Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
457 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
For 42 Years now, Smith Thompson Security respects your freedom and your wallet. While other wireless companies lock you into contracts with high monthly fees and slow service, we want you to stay because you want to, not because you're forced to. That is our motivation to always serve your family with friendly, fast, and affordable alarm monitoring. We have never increased our $16.95 monitoring rate, ever! And we also offer the best flat rate of $ 29.95 for Home Automation Systems.
Smith Thompson Home Security (smiththompson.com) has 457 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
457 approved reviews, newest moderated first
Emanuel did a great job. He was thorough and professional. I recommend Smith Thompson Heating and Cooling to anyone who needs heat and air service or maintenance.
By Pam P.
Response from Smith Thompson Home Security· Sep 3, 2025
We appreciate your business and the kind words about Emmanuel!
Very courteous and knowledgeable On time and explains the stuff very clearly
By chaitanya N.
Response from Smith Thompson Home Security· Sep 2, 2025
That's great to hear! Thank you for your business.
Prompt, courteous, professional.
By J-Ro
Response from Smith Thompson Home Security· Aug 31, 2025
Glad to hear you're happy with the service!
Noel was on time, very knowledgeable giving us several options and gave great customer service. I would definately use Smoth Thompson again for any AC issues.
By Meme Wolf S.
Response from Smith Thompson Home Security· Aug 31, 2025
Wow that's great to hear! Noel is a good one.
Emanuel had great customer service, didn't track dirt through the house, and gave me thorough explanations!
By Gina R.
Response from Smith Thompson Home Security· Aug 31, 2025
Thrilled to hear Emmanuel provided great service for you!
Technician was very courteous and professional, and seemed very knowledgeable about maintenance services performed, and the repairs required to improve performance of A/C unit. I would recommend Smith Thompson for HVAC maintenance services and repairs.
By Susan M.
Response from Smith Thompson Home Security· Aug 31, 2025
Thank you so much, Susan! We appreciate your business, and are glad you are happy with the service.
These guys are amazing. I’ll never use anyone else.
By Chuck R.
Response from Smith Thompson Home Security· Aug 21, 2025
Wow thank you so much! We appreciate you.
Great customer service ! Communicated what was good with my A/C and what needed to be repaired well ! Two thumbs up ! 👍🏾👍🏾
By Jay
Response from Smith Thompson Home Security· Aug 21, 2025
Thank you, glad to hear you're happy with the service!
