Friendly
Friendly, professional, and reasonably priced company that takes care if it’s customers and keeps our family secure.
By Arsany T.
Response from Smith Thompson Home Security· Mar 8, 2020
Thanks again for your confidence!
Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
457 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
For 42 Years now, Smith Thompson Security respects your freedom and your wallet. While other wireless companies lock you into contracts with high monthly fees and slow service, we want you to stay because you want to, not because you're forced to. That is our motivation to always serve your family with friendly, fast, and affordable alarm monitoring. We have never increased our $16.95 monitoring rate, ever! And we also offer the best flat rate of $ 29.95 for Home Automation Systems.
Smith Thompson Home Security (smiththompson.com) has 457 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
457 approved reviews, newest moderated first
Friendly, professional, and reasonably priced company that takes care if it’s customers and keeps our family secure.
By Arsany T.
Response from Smith Thompson Home Security· Mar 8, 2020
Thanks again for your confidence!
We recently switched from another alarm company to Smith Thompson. So thankful we did. We discussed our options prior to them coming to our home so we knew upfront what the upgrade would cost. The technician arrived on time and was very courteous and knowledgeable! After looking at our system he informed us the price would be LESS than what they had quoted! Right then and there I knew that we had made a great decision. The panel we have is easy to work and the technician makes sure you know how to work everything before he leaves. The pricing is exactly what they show online. No hidden fees or increase when bill arrives. Do not hesitate to hire these folks. They go above and beyond for the customer.
By Ken S.
Response from Smith Thompson Home Security· Mar 8, 2020
So glad it was less expensive that both of us even thought it would be! We appreciate your business!
Smith Thompson have great customer service! I have been with them for 8 years.
By Kim Love Real E.
Response from Smith Thompson Home Security· Feb 25, 2020
We love our long time customers, Thank you!
Smith Thompson made it easy to switch over from ADT – save me over $60 a month! The tech came out, was right on time, and had the whole thing wrapped up in about a half an hour. I love that they are local to Texas, and whenever I call, they are helpful.
By Chris S.
Response from Smith Thompson Home Security· Feb 24, 2020
We love saving folks a lot of money!
the setup process was quick and easy, and the technician was explain me slowly and detail. I like the fact that it is no contract and we can cancel anytime. The only thing is the basic plan doesn't include a remote to turn on and off alarm. that's why it didn't get 5 star.
By Chi Proeng D.
Response from Smith Thompson Home Security· Feb 24, 2020
When we chatted with the customer about the remote he was referring to, it was the hand held remote keyfob. Most manufacturers are phasing these out since the smart phone apps are rapidly taking their place, and much better. And we do have the apps available. Thanks!
Great No Nonsense Service. It was so easy to get scheduled and set up for monthly service! Have loved having Smith Thompson Security protect our home and family.
By Kay Lin N.
Response from Smith Thompson Home Security· Feb 24, 2020
Right! No contracts and the same rate since 1978
After research and a few friend referrals, we chose Smith Thompson after our recent move. The install tech was very helpful(ADT was previously wired), and the install was quick and painless. I've only had to call a few times, and I appreciate being able to speak with someone local and not an answering service. We've had the service now for 6 months and love it. The price can't be beat either. I would recommend them for anyone looking for a good reliable security system. Thank you!
By Thomas K.
Response from Smith Thompson Home Security· Feb 24, 2020
We love referrals, and thanks for your business!
We decided to go with Smith Thompson after considering a variety of home security companies. Their install process was cheap and professional and their monthly monitoring fees are extremely reasonable compared to the competition.
By Tyler S.
Response from Smith Thompson Home Security· Feb 24, 2020
We appreciate your confidence!