great company and service
Jeremy was very informative and helpful. The software is easy to use, and system is very good. Highly recommended.
By Raj G.
Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
773 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Smith Monitoring®, we provide a wide range of security options, from low-cost monitoring of your existing alarm system to advanced home automation packages that allow you to control your security system from anywhere in the world. We use the latest technology to give our customers the best features and highest-quality security monitoring service at the lowest possible price.
Smith Monitoring® (smithmonitoring.com) has 773 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
773 approved reviews, newest moderated first
Jeremy was very informative and helpful. The software is easy to use, and system is very good. Highly recommended.
By Raj G.
He showed up right at the time he said he would. We walked thru the house together to review security options and discussed the best way to secure all areas. He was very knowledgeable about the best options to use. He was very friendly, courteous, and cleaned up after himself. Great job.
By Roger P.
I would recomend Smith to any family or friends.
By Judy Miller Lenderman P.
Though there were some miscommunications with the sales associate, the technician Joey Militello was great and very accommodating. He was efficient and very helpful. I appreciate his honesty and work ethic. We moved forward with the contract because of him and a sales manager Dave.
By Charles S.
Great service and great system
By Rama P.
From the start of searching for a great business alarm company I called Smith Monitoring and Cody, their customer support representative answered all the questions and concerns one will have upon making their selection in choosing their alarm company. He was very prompt in answering my questions and knowledgeable when explaining the entire process; from giving us a flat rate monthly low cost monitoring fee to advising me the day before our installation who our installer was going to be coming out to assist us. Our technician Mr. Donavan was very professional upon introducing himself to nicely going over all the features and options we needed to know regarding our system. I highly recommend Smith Monitoring and highly feel that Mr. Donavan deserves accreditation for his working technique and customer service. Smart Choice Plumbing-Pearland TX
By Carlos H.
The entire experience with Smith monitoring was terrific. Customer sales was knowledgable. Technician, Ricky, was very helpful, knowledgable and patient! I would highly recommend.
By Anita Blustein B.
The installer Jeremy was great and installed the alarm in a timely manner. Tested the system with great results
By Robert S.