Great Service
My tech was very professional and informative
By Brett F.
Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
773 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Smith Monitoring®, we provide a wide range of security options, from low-cost monitoring of your existing alarm system to advanced home automation packages that allow you to control your security system from anywhere in the world. We use the latest technology to give our customers the best features and highest-quality security monitoring service at the lowest possible price.
Smith Monitoring® (smithmonitoring.com) has 773 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
773 approved reviews, newest moderated first
My tech was very professional and informative
By Brett F.
Great job guys! Thanks
By Evan S.
Dawn and Daniel are very friendly, knowledgeable and patient. Answered every question that I had, even when I asked twice. They were on time for our appointment and install was fast. So far I am very satisfied. Thank You.
By Stacee Kavalos C.
Never like being up sold to, but knowledgeable rep. helped us see the needs that would be met by having the added features. Of course time will tell our real satisfaction level but as of now we are very pleased with the service and product.
By Monyel P.
Great service and great system. Ricky was awesome.
By Juan G G.
Came to install the morning after I called. Installation was fast, and staff was very helpful.
By nor
The technician Rick is very knowledgeable and helpful in explaining the traditional system and the newer system with touchpad and app capability. He also checks the windows and doors making sure everything is working. Would definitely recommend Smith monitoring to friends and family.
By Francis B.
We needed an alarm added to our business. We already had older equipment in our offices, but with the newer technology and the fact that you can see it remotely from where ever you are was a huge plus. Not only did the tech go over everything, no hidden costs, no hidden fees, he was not pushy to upgrade or sale more. Because of that fact, the newer technology and the price was only $5 more than the original bid, I would recommend Smith Security to anyone. It would be an added bonus at home or work due to all the amenities it comes with as well as just another step in feeling safe and secure in your environments.
By Britney Burkhart M.