good job
i had a good experience with my technician...
By fred
Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
773 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Smith Monitoring®, we provide a wide range of security options, from low-cost monitoring of your existing alarm system to advanced home automation packages that allow you to control your security system from anywhere in the world. We use the latest technology to give our customers the best features and highest-quality security monitoring service at the lowest possible price.
Smith Monitoring® (smithmonitoring.com) has 773 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
773 approved reviews, newest moderated first
i had a good experience with my technician...
By fred
I am very pleased with the level of service I received today.
By brittany M.
So far so good with their service. Their staff is courteous and professional!
By Javier
The tech was awesome and very knowledgeable. He was informative and really focused on our safety instead of adding on to his sale.
By Jt T.
Smith's representatives showed up on time, were professional, did a great good on the install & best of all...the prices are much better than the other companies I checked into!!
By Dawn B.
I had been dealing with ADT for one week before calling Smith. I spoke with Sam. He listened to my questions and concerns. He was very efficient with the entire process. I had to get installed long distance (I am out of state) but after a minor hiccup I was set up. Dan and dawn came to the house the next day. Within 24 hours I was good to go. I think this is a great start. Anyone who has dealt with ADT understands what an ordeal that can be. So far I am very pleased. Love the ability to monitor from my phone. And the email alerts.
By Teresa Z.
Love the fact that there is a handy little remote to use with the system in addition to the wall box unit. Employe spent extra time to explain things to me and made it easy without rushing me.
By Sonya B.
Got a good deal on the new wireless system. New installation and equipment fees were free and first two months also free.
By Santiago G.