Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
113 reviews
SmartTechProductsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Small family company making FreezeFreeHose heated water hoses, Add-A-Stat, Plasti-Duk brand decoys and Neumann & Bennetts brands. Selling supported products.
SmartTechProducts (smarttechproducts.com) has 113 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
113 approved reviews, newest moderated first
This is made in Oregon. It's the best RV heated hose out there
By Laura O.
Response from SmartTechProducts· Oct 24, 2022
Thank you so much for being a FreezeFreeHose customer. We have many others stating our FreezeFreeHose is working for the 2nd year now at SmartTechProducts.com
I ordered a heated hose from Smart Tech Products. They are based in the town I live in..so instead of shipping the hose, they hand delivered it. So far very happy with the hose.
By Mary
Response from SmartTechProducts· Oct 2, 2022
Thank you for the 5 star review. Glad you are happy with your FreezeFreeHose purchase. It is always a pleasure to meet our customers in person.
With the recent transition Smart Tech Products took on after merging with another plastics manufacturer of dog training equipment, I was pleasantly surprised they honored my request from over a year prior an notified me of their surplus inventory. That alone speaks volumes about their customer service. Thank you!
By Annette T.
Response from SmartTechProducts· Apr 28, 2022
Thank you so much Annette T. We appreciate your business and confidence in our company SmartTechProducts, makers of FreezeFreeHose
I received everything I ordered in good condition. This company tries to connect with their customers personally. It is an American company and looks like they only handle American made products. I recommend them
By Charles B.
Response from SmartTechProducts· Apr 25, 2022
Thank you so much for the wonderful review, SmartTechProducts makers of FreezeFreeHose
Although the FreezeFreeHose product appears to be an excellent product, their durability for the price, leaves something to be questioned. We bought two 25' hoses, one for our RV and 1 for our kids RV. We're full timers so ours got continuous use, the other maybe 6 months. One was purchased the end of 2019, the other fall of 2020. Fast forward to March of 2022. The hose bought in 2019 started leaking around the seal by the power connector so we changed over to the newer one as we kept it as a spare. Some time during the night we were awakened to the sound of running water. I promptly got up and shut off the water. Went out the next day to find what looks like several puncture marks that look like electrical burns from the inside out. Contacted the manufacturer and I figured that they would want these back to figure out why there were two failed hoses. Nope, All I got was a nice offer for 10% off the price of a new hose. Replied back and said thanks but I'd rather have just one hose for 50% off and I'd gladly send the defective one's back. Crickets. I can't say that these are "bad" products but for the price I expected several more years of service. Was it worth it? Yes, they kept our water running through single digit temperatures,no problem. Would I do it again? Not until they provide more than a year warranty.
By Robert
Very happy with the quick delivery of the SmartTech Freeze Protection Valve for my solar hot water panel. I tested both valves that I received and they open and close at the advertised temperature.
By David P.
Response from SmartTechProducts· Apr 5, 2022
Thank you so much for purchasing our SmartThaw and the great review. We appreciate your business at SmartTechProducts
Excellent hose and customer support and service.
By David B.
This hose is fantastic, keeps my water from freezing on my RV
By Kathryn L.
