Excellent service and good product
Excellent service and good product
By Susan
Tuesday, November 3, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
113 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Small family company making FreezeFreeHose heated water hoses, Add-A-Stat, Plasti-Duk brand decoys and Neumann & Bennetts brands. Selling supported products.
SmartTechProducts (smarttechproducts.com) has 113 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
113 approved reviews, newest moderated first
Excellent service and good product
By Susan
I ordered a single heat trace cable to test the product and service from Smart Tech. I was extremely pleased with both and placed a larger order a week later. Very pleased!
By Denise W.
This is my second product my first one worked really good until the seal inside started leaking and there were no replacement parts.
By Joel K.
Sewer hose heater was shipped quickly. Install was quick and easy. So far it’s worked great.
By Anthony S.
Response from SmartTechProducts· Jan 3, 2024
Thank you for the order and taking the time to write us a great review. We appreciate your business.
The lady I talked to was very qurteius
By Delburt M.
Response from SmartTechProducts· Nov 21, 2023
Thank you for being an Add-A-Stat customer and the kind words. We try to have the best customer service for our products Made in the USA
Product works as it should!
By Gloria H.
Response from SmartTechProducts· Nov 21, 2023
Thank you for the great review about your Add-A-Stat purchase. We appreciate your business at SmartTechProducts.com makers of FreezeFreeHose
I had a defective hose and they replaced it no questions asked! What a pleasure!!!
By Gena
Response from SmartTechProducts· Nov 17, 2023
Thank you for the good review. We pride ourselves in good customer service and Made in USA
item not received. Seller informs me that the issue was with USPS and that they gave re-shipped.
By Lee D.