Second time purchase
Product works good and the heat wrap holds the heat in.
By Joel K.
Response from SmartTechProducts· Oct 27, 2024
Thank you for your feedback. We appreciate your business.
Tuesday, November 3, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
113 reviews
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Small family company making FreezeFreeHose heated water hoses, Add-A-Stat, Plasti-Duk brand decoys and Neumann & Bennetts brands. Selling supported products.
SmartTechProducts (smarttechproducts.com) has 113 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 4 reviews with 4 stars · Clear filters
Product works good and the heat wrap holds the heat in.
By Joel K.
Response from SmartTechProducts· Oct 27, 2024
Thank you for your feedback. We appreciate your business.
I've done some testing with the frost protection valve zi ordered and it appears to work exactly as described. It should be perfect for my application. Thanks for a high quality product at a fair price and delivered quickly.
By Ace W.
This is my second product my first one worked really good until the seal inside started leaking and there were no replacement parts.
By Joel K.
Although the FreezeFreeHose product appears to be an excellent product, their durability for the price, leaves something to be questioned. We bought two 25' hoses, one for our RV and 1 for our kids RV. We're full timers so ours got continuous use, the other maybe 6 months. One was purchased the end of 2019, the other fall of 2020. Fast forward to March of 2022. The hose bought in 2019 started leaking around the seal by the power connector so we changed over to the newer one as we kept it as a spare. Some time during the night we were awakened to the sound of running water. I promptly got up and shut off the water. Went out the next day to find what looks like several puncture marks that look like electrical burns from the inside out. Contacted the manufacturer and I figured that they would want these back to figure out why there were two failed hoses. Nope, All I got was a nice offer for 10% off the price of a new hose. Replied back and said thanks but I'd rather have just one hose for 50% off and I'd gladly send the defective one's back. Crickets. I can't say that these are "bad" products but for the price I expected several more years of service. Was it worth it? Yes, they kept our water running through single digit temperatures,no problem. Would I do it again? Not until they provide more than a year warranty.
By Robert