Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
684 reviews
SmartphonesPLUSSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SmartphonesPLUS is the fast and easy way to sell your phone, tablet, computer, smartwatch, and other electronics online. You can also shop certified pre-owned tech on their online store.Founded by three brothers from Iowa, SmartphonesPLUS was built on the idea that selling used devices should be simple. Customers can get an instant quote, ship their device for free, and get paid once it’s processed.
SmartphonesPLUS (smartphonesplus.com) has 684 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
684 approved reviews, newest moderated first
This is the second time I have used SmartphonePLUS. They gave me a fair price and sent a check quickly.
By Dan
Response from SmartphonesPLUS· Jun 10, 2025
Thanks for your continued trust in us, Dan. We'll continue to work hard for you!
Super easy and they’re responsive. I was hesitant but a very smooth process.
By Maya
Response from SmartphonesPLUS· Jun 10, 2025
Hi Maya, thanks for taking a chance on us. We're happy we could prove ourselves to you! Let us know if we can help you again in the future!
wait on my update on my phone
By chriswoods
Response from SmartphonesPLUS· Jun 10, 2025
Thanks for reaching out. If there's anything we can do to help, please reach out to our customer service team by phone, email, or chat on our website. Visit SmartphonesPLUS.com/contact-us for our contact info. We are happy to help!
Great experience, very user friendly and easy process. Also great communication. Thank you!
By Khalil
Response from SmartphonesPLUS· Jun 10, 2025
That's wonderful to hear! We're so glad you had a great experience and found the process easy. We also really appreciate you highlighting our communication. Thank you for your kind words!
Great experience, fast ways and as promised.
By Richard R.
Response from SmartphonesPLUS· Jun 10, 2025
Thanks for the kind words! We're happy to hear everything went as promised and that you had a great experience. Hope to work with you again soon!
Smartphones PLUS treats customers honestly and ethnically. Their one failing in my last transaction was the lack of communication. I received no email to tell me my package had been received and no email to tell me the status of my trade-in. I would however, recommend them to anyone wishing to sell a watch or other device.
By Ernest
Response from SmartphonesPLUS· Jun 10, 2025
Thanks so much for your honest review and kind words. We truly appreciate your recommendation! We're sorry to hear that the communication during your last trade-in wasn’t up to par. That’s something we take seriously, and we're always working to improve our customer communication. Thanks again for choosing us, and we hope to make your next experience even smoother!
Fast payout, no bait and switch. I got over $100 more for my old iPhone than another company lowered their offer to after receiving the phone. SmartphonesPLUS inspected the phone and paid me the day after they received it
By John
Response from SmartphonesPLUS· Jun 10, 2025
It's great to know you appreciated our fast payout and that we delivered on our promise with no bait and switches ever. We're especially happy that you received over $100 more for your iPhone. That's exactly why we strive for transparency and fair pricing!
very fast payment
By customer
Response from SmartphonesPLUS· Jun 10, 2025
Awesome! We're so glad you experienced our fast payment process. Thanks for the great feedback!
