Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
90 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SmarterTravel is a high-growth, data-driven tech company that is on a mission to revolutionize the $1 trillion travel and leisure industry. By leveraging AI and machine learning, we are building a consumer-centric online travel experience that will offer both breadth of selection and personalized recommendations, allowing travelers to book with ease, confidence, and speed. Our goal is not just to be the next great traveltech company, but to be the destination that smart travelers go back to time and time again to book their trips.
SmarterTravel (smartertravel.com) has 90 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 4 reviews with 4 stars · Clear filters
thanks for the bes customer care but our room was slightly smaller than we wanted but it was ok at the end thanks a lot
By Mark M.
Response from SmarterTravel· Aug 3, 2023
Mark, thank you kindly for your review! We truly appreciate you being a part of the SmarterTravel family and we will be more than happy to relay your review to the hotel as well.
Thanks for assisting in getting us refunded!
By Karla S.
Response from SmarterTravel· Dec 22, 2022
We are glad we were able to get you a refund. Thanks for using SmarterTravel!
Love this place. Great price
By Tamara S.
Response from SmarterTravel· Aug 15, 2022
We are so glad to hear that you had a great experience. Happy travels!
Honestly, I'd never heard of SmarterTravel until looking at a hotel that was physically in my sight from the airport after my flight was cancelled, and y'all popped up on Google Maps as the least expensive option (every other option was the same rate as the hotel's own website). I booked, and walked to the hotel, and was pleased that it all worked out! I would give a five star except that the hotel had also not heard of SmarterTravel. I arrived at the hotel 30 minutes after booking it, and had to wait fifteen minutes for the concierge to get confirmation of my reservation. If it had been a planned booking, I don't imagine this would have been an issue at all.
By Zann G.
Response from SmarterTravel· Aug 11, 2022
We are so glad to hear that you had a great experience and we were able to help with a last minute booking. Happy travels!
