SmarterTravelReviews of smartertravel.com

Response from SmarterTravel· Feb 19, 2025

Hello, We are very sorry that you have been having trouble unsubscribing from our newsletters and promotional emails. This is not the kind of experience we wish for you to have when unsubscribing. Please note that you should be able to unsubscribe directly on our site when managing your preferences. If you're still having trouble, you can privately message us with your email address or reach out to our customer service team directly on our site for assiatnce: https://smartertravelmedia.zendesk.com/hc/en-us/requests/new?ticket_form_id=4416914546068 We hope that you will be in contact soon so we can assist you in resolving this matter.

Response from SmarterTravel· Apr 4, 2024

Good afternoon Annelle, Thank you for taking the time to share your positive experience with our customer care representative, Sam. We greatly appreciate your feedback and are delighted to hear that Sam provided you with not only exceptional service but also the information you needed. At SmarterTravel, providing top-notch customer care is a standard we hold ourselves to, and we are committed to delivering nothing less than the best to our valued patrons like you. Your satisfaction is our priority, and we are thrilled that Sam's efforts contributed to making your experience a great one. We hope the information provided will help you plan an amazing trip. Should you need any further assistance or have any questions, you know where to reach us. Wishing you safe and wonderful travels from all of us here at SmarterTravel!

Response from SmarterTravel· Mar 13, 2024

Hello Brooklyn,  Thank you so much for contacting us, we are very sorry for the experience you had while trying to check in for your reservation. Your feedback is invaluable, and we are truly sorry for any frustration this may have caused. We thank you for giving us the opportunity to make this situation right and apologize that our hotel partner gave you the run around with your reservation. We deeply regret any confusion caused by our hotel partner and assure you that we are actively addressing the issues to prevent similar occurrences in the future. We are delighted to hear that Sam was able to personally address your concerns and successfully resolve the matter. Your kind words about her exceptional service mean a lot, and we will be sure to share your appreciation with her. Your satisfaction is our top priority, and we hope that you will consider giving us another chance in the future so we can show you the standard of service we strive to provide each and every one of our clients.  Best,  SmarterTravel

Response from SmarterTravel· Mar 5, 2024

Hello Stephanie,  Thanks for taking a moment to share about the excellent experience you had with our customer care team! Here at SmarterTravel, we understand that unforeseen circumstances can arise, and we're committed to providing our customers with the best possible assistance when they do. I'm thrilled to learn that our team was able to collaborate with the hotel on your behalf!  Wishing you safe travels from our team here at SmarterTravel! 🧡️

Response from SmarterTravel· Mar 4, 2024

Hey Cypphire​,  We are delighted to learn that Sam was able to help you get this matter taken care of within minutes! We have passed along your positive feedback. Your recognition is a testament to the dedication and professionalism that we strive to uphold in our customer service. Thank you for choosing our services and for your kind words. We look forward to continuing to meet and exceed your expectations in the future. Wishing you safe travels from all of us here at SmarterTravel! 🧡️

Response from SmarterTravel· Mar 4, 2024

Hello Mary Jane Davis,  We are thrilled to hear that you're enjoying our travel advice! 🤩️ It's always wonderful to know that our content is helping travelers like yourself make the most out of their travels. We are looking forward to your next trip and hope you'll be entrusting us with your hotel booking. You can book your stay with us by visting https://hotels.smartertravel.com/. Wishing you safe travels from all of us here at SmarterTravel!

Response from SmarterTravel· Mar 12, 2024

Hello Elizabeth, We are very sorry that you have been having trouble receiving our responses via email. We have a chat feature on the Hotels.SmarterTravel.com website where you can speak to an agent. Please click on the chat icon, and answer the prompts to be put in touch with an agent. We are available Monday-Saturday from 10AM to 10PM EST. It has come to my attention that you were denied check-in at the hotel due to their pet policy. I sincerely apologize that this happened, this is not a situation we wished you would have with the hotel. Shawn, who has been diligently managing your case, made every effort to secure a refund on your behalf. Regrettably, despite our best attempts, Selena at the hotel front desk informed us that the hotel management had declined the refund request. The hotel justifies their decision based on the absence of pet-friendly information on their website, emphasizing the need for fact-checking reviews against official policies. Having a pet myself, I empathize with your situation and acknowledge the disappointment this has caused. Please reach out to us directly so that we can address any lingering questions or concerns you might have regarding this situation.

Response from SmarterTravel· Feb 8, 2024

Hello Kenneth,  Thank you for taking the time to reach out to SmarterTravel's customer care team earlier today regarding the issue you faced with your room assignment at the Comfort Inn and Suites. We are sincerely disappointed that we could not get your room moved to a suite as requested and apologize for any inconvenience this may have caused. We are disheartened to hear that you did not find the room that the hotel assigned you to your standards. Upon reaching out to the hotel on your behalf, we learned from Nady, the front desk agent, that the room you booked—specifically a Nonsmoking, Accessible 2 Queen Bed accommodation—was the one provided to you during check-in. Regrettably, since the room booked via our site was the one you were given upon check-in we were unable to compel the hotel to give you the complimentary upgrade to a suite that you requested. Nady also confirmed that although the word "Suites" is in the hotel's name, not all rooms at the hotel are suites, some are standard rooms. We understand this may have caused confusion, and we regret that we couldn't address this situation in a manner that met your expectations. Our team genuinely wishes there were more options available, but our efforts were blocked by the hotel who maintained that there was no error in your room assignment. Your frustration is understandable, and we empathize with your situation. If there's anything more we can do to ease your concerns, please reach out to us via chat or respond to our email thread from earlier today. Our dedicated team is ready to assist and hopes to find a resolution that aligns with your expectations.  - SmarterTravel Customer Care Team