Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
90 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SmarterTravel is a high-growth, data-driven tech company that is on a mission to revolutionize the $1 trillion travel and leisure industry. By leveraging AI and machine learning, we are building a consumer-centric online travel experience that will offer both breadth of selection and personalized recommendations, allowing travelers to book with ease, confidence, and speed. Our goal is not just to be the next great traveltech company, but to be the destination that smart travelers go back to time and time again to book their trips.
SmarterTravel (smartertravel.com) has 90 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 2 reviews with 3 stars · Clear filters
Too soon to rate it effectively. Trip is not for several weeks.
By Joseph S.
Response from SmarterTravel· Aug 16, 2022
We hope you have a fantastic trip! Please know that you can contact us for help via chat 24/7 directly from our website. Happy travels!
Price and booking were seemless. Customer service is horrible. No phone number to talk to anyone. Only open regular business hours. Could only communicate through email. Would have been 5 Stars if you could actually talk to someone via phone 24/7 or at least till something like 10pm
By Jeffrey
Response from SmarterTravel· May 5, 2022
We are happy to report that we've expanded our hours! Our customer service team is available until 3 am ET. We're looking forward to 27/7 coverage in the near future. The best way to contact support is through a chat on our website.
