Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
245 reviews
SmartCruiser.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SmartCruiser.com is the leading discount cruise website created exclusively for the savvy traveler. A savvy traveler is a SmartCruiser. Purchasing a cruise from SmartCruiser.com offers not only exceptional and even exclusive pricing and offers, but the convenience of arranging airline tickets, airport transfers, hotel bookings, car rentals and trip insurance. Plan your entire cruise vacation in one stop, on one site. Book online, or call one of our highly experienced cruise counselors. Either way, you receive the best price, customized to you, the SmartCruiser. Contact Us: (1-800-444-1560)Follow Us: Facebook: https://www.facebook.com/SmartCruiser/Twitter: https://twitter.com/smartcruiserInstagram: https://www.instagram.com/smartcruiser/YouTube: https://www.youtube.com/channel/UC7RMYWQiltQNDdLE-unyHlQ/
SmartCruiser.com (smartcruiser.com) has 245 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
245 approved reviews, newest moderated first
Reliable professional and always there to help
By Kenneth
Response from SmartCruiser.com· May 2, 2019
Thank you for your feedback. We appreciate your kind words and look forward to assisting you with your next cruise vacation
I have been working with Robert Webber for years and couldn’t be happier. He has scheduled trips for me in the USA as well as Canada and Europe. On the few occcasions he hasn’t been available. He teemed me up with one of his associates who picked up the slack.
By David
Response from SmartCruiser.com· May 2, 2019
Thank you for your feedback. We are happy to know you have be happy with Robert's services. Our team works together to ensure our guests are satisfied. We look forward to helping you plan your next cruise vacation
We have been dealing with Robert at SmartCruiser for many, many years. There are many travel agents available in my neighborhood here in Arizona but I consistently deal with Robert in Florida because he is helpful and fair in getting my family great deals.
By Andrew
Response from SmartCruiser.com· May 2, 2019
Thank you for your feedback. We are so happy you enjoy working with Robert. He cares about his clients and we do our best to ensure you have great value with your cruise vacation. We look forward to assisting you with your next cruise vacation
Always a very friendly and fast answer when you ask for some information. We book already for years with this company and would recommend them for your next cruises!
By Mr Rudy De R.
Response from SmartCruiser.com· May 1, 2019
Thank you for your feedback. We appreciate your continued loyalty. We are pleased to read your found us to be prompt and friendly. We look forward to helping you plan your next cruise vacation.
We have a longstanding excellent experience with Smartcruiser. A super company, easy communication with several persons in the company. Easy chat via Internet. A 5 star company!
By Klant g van W.
Response from SmartCruiser.com· May 1, 2019
Thank you for your feedback. We really appreciate that you have allowed us to assist you with for many years. Recently we have implemented the chat feature and we are getting positive feedback. Thanks for using it. We look forward to helping you again
Very good customer service but website has a lot of glitches.
By Tonya
Response from SmartCruiser.com· May 1, 2019
Thank you for your feedback. We continue to have our IT team work towards enhancing the online shopping experience. With Cruise being a more complicated purchase, it's always a challenge to ensure the guests' choices are matched with the ever changing cruise lines offers plus our own company enhancements. Just today, we had another review. We do keep trying to make it better to increase the online purchase. But we are happy to know we provide you with good customer service. We look forward to working with you again.
excellent service, the only downside when I booked we were 3 and the cabin we had on the boat had a small bed, my boy is 6ft3 so it's me who had to sleep on the bed kind of extra, can be due to the fact that I speak french I did not understand but the service is very good. Can be a small note, it makes several cruises that I reserve with the same agent, a little attention on his part, either gift card of the cruise company would be very pleasant ...
By Chantal
Response from SmartCruiser.com· May 1, 2019
Thank you for your feedback. I can appreciate that the extra bed offered by the cruise line can feel small to someone so tall. The majority of cruise line cabins are designed for double occupancy and some have additional bedding for a 3rd or 4th person. Because of space constraints, these beds tend to be smaller. We are happy to know that the service we provided to you was good. We appreciate taking care of you and provide you with discounts or onboard credits to add extra value to our service. Thank you for your loyalty. We look forward to helping you again
We always engage Jennifer B to do all our trip planning. She is marvelous very helpful and knows what she is doing.she handles all our cruise friends for our annual Christmas time cruise. sometimes we have over 12 couples going. great job by her.
By William & Janet S.
Response from SmartCruiser.com· May 1, 2019
Thank you for your feedback. We are thrilled you enjoy working with Jennifer. She's a valuable team member. The greatest compliment you can give her is your referrals. We appreciate you for that so much! We look forward to helping you create wonderful memories with your friends
