Quality and Service
The quality of hay is outstanding and your customer service is top-notch!
By Carol
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,126 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Small Pet Select delivers the freshest hay, as well as food, bedding, snacks, and more for rabbits, guinea pigs, hamsters, and other small animals. We also carry hard-to-find items for dogs and cats!
Small Pet Select (smallpetselect.com) has 1,126 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
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The quality of hay is outstanding and your customer service is top-notch!
By Carol
I love the quality of the hay and treats that I buy for my two fur babies, monthly. I highly recommend!
By Jen
Love there products and guinea pigs did too. The customer service was very quick at getting back to me. Will definitely by more products from them.
By Brandy B.
I have always appreciated how responsive your employees are with questions and concerns I have. Thanks for choosing amazing and caring employees!
By Pamela
The the box of nesting pads I received didn't contain the correct number. When I reached out, the Small Pet Select employee I spoke with offered to send me a new box free of charge. I am more than happy.
By Kelly
Products are great. Customer service is quick and efficient. Shipping updates are consistent and detailed. Good work!!
By Steph
My bun Juneau LOVES the Pea Flakes! He hears that bag and he comes hopping right over! First time he is trying the pine cone and Dried Okra. He hasn't touched either one. He does like the country and berry loops though. Shipping was fast and I am very please with my purchase. It would be great if companies gave out a small sample of some of their products. It gets to be quite expensive when your Bun is very picky and have to donate the treats He doesn't like. I do think that these prices are rather steep but my bun needs those pea flakes, ha ha I bought 4 bags!!! Thank You Small Pet Select! Brenda
By Brenda
My bunny LOVES the berry loops.
By Ellen P.