SkycasketsReviews of skycaskets.com

Went out to the website and found Skycasket them it was a great pleasure doing business with them and they are truly a great company to deal with.

I was deeply appreciative of the prompt and responsive service received from the company and the persons that I spoke with. The casket arrived and was as beautiful as it appeared online. I highly recommend this company.

Excellent service and prompt delivery. The one negative is that the TOTAL amount does NOT include shipping. A simple fix though.

Within 36 hours, my mother's casket was delivered to the funeral home. I was very skeptical purchasing a casket on the internet and needed delivery in such a short time and with COVID 19 issues. Matt, their CEO, called me back at 11:45 pm on Wedanesday night and assured me a casket I chose could be delivered. I selected the Aires Solid Maple Casket for my mother. It took 36 hours, but the casket arrived as promised. I had to receive it at the funeral home and when unpacked, it was absolutely gorgeous!!! I wanted my Mother to be buried in a beautiful casket, and that it was. I cannot begin to say how much time pressure we were under to get the casket as we chose not to embolm my mother and it arrived as promised. These guys were great....they delivered a gorgeous casket within a very tigtht time frame and during a pandemic. They came through bigtime. My Mother got sent off in style...and they saved me $3,000. Overall, I was skeptical but this worked way beyond what I could have expected. A fantasic decision!!

Colby is one of the guys who worked with us. He was very courteous and helpful. This is the second time we’ve used sky casket for a loved one. Thank you for all of your help with saying goodbye to our loved one.

Matt, the CEO and Colby were great! We ran into an issue with the casket I wanted not being in stock last minute but Matt quickly called ans offered different styles at no extra cost. He guaranteed it would still be delivered on time, it was, and it was beautiful! I hope I ddint have to use them again for a long time, but if the need ever arises again, I'll definitely be calling Matt!! Thank you to everyone at Sky caskets for making a difficult time a little easier.

Allow me to summarize for consumers reading this complaint. The Sky Caskets team is a fraudulent, poorly run, and incredibly unprofessional organization. I would advise any consumers dealing with funeral planning to stay far away from considering doing business with this company. You will be taken for a ride and will pay a steep price for your mistake. Please stay away from this company. It's not worth your time and money. My sister recently purchased from Sky Caskets directly and was guaranteed a rush delivery time and date as we were preparing to bury our late father. The team was so eager and quick to complete the transaction over the phone but provided little to no clarity on the shipping process, timelines, and overall delivery expectations. We were guaranteed to receive the order at our funeral home of choice at a specified time (due to our funeral home rush planning process during COVID-19 pandemic); instead, it arrived half a day late. When my sister called about the delay, she was scolded, talked down by a misogynistic customer service rep. He refused to listen to her complaint and didn't even bother to assure a guaranteed time. He had no answer for why the company failed to deliver the product on time. Instead, he continued to harass my sister verbally and hung up on her when pressed about the delay. We paid a premium for rush delivery to ensure guaranteed delivery at a specific time to work with our funeral director. Unfortunately, it didn't arrive on time as promised. My funeral director told us that the delay in casket delivery would push back our funeral planning. We had to make the difficult decision to select another option from the funeral home because our casket hadn't arrived on time. We couldn't sit around and wait for a product that wasn't delivered. The same rep calls me at the end of the day and tells me to hug my sister for finally delivering the product. He did not explain the delay in shipping or offered an apology for his poor behavior towards my sister. Bewildered by the experience, I hang up because we have a funeral to plan, and I don't have time to deal with unprofessional people. Not being able to use the casket we paid for because of delays in delivery, my sister called the company to issue a return. The same rep fails to answer her initial calls for two days. He finally gets back to her and submits a return slip for her to sign that mandates Sky Team to collect 95% of the total billed amount for restocking, open box policy, rush delivery, and other miscellaneous fees tacked on. Now the company is disputing the transaction with my bank and stating we were delivered the product on time, which is an apparent falsehood that can be easily proven. I have no interest in resolving this matter with Sky Caskets as they have shown zero interest in handling this dispute professionally with their horrid customer service team. To any future consumer planning a funeral for a loved one, I ask one thing of you: stay far away from doing business with Sky Caskets. They will promise you the world to close a sale but will be a nightmare to deal with regarding customer service, support, and anything else you need. It's not worth the few hundred dollars you may save. Work with your funeral home and keep your sanity.

It was a Blessing to have spoken to Matthew he was extremely helpful and quick in processing our order. Words cannot explain how satisfied me and my family are going through there business!!! We truly our Thankful!!!