Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
4,864 reviews
SkinnyRxSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SkinnyRx is a cutting-edge telehealth organization dedicated to revolutionizing the weight loss industry by offering rapid and convenient solutions tailored to meet individual needs from the comfort of your home. Our innovative approach harnesses the power of technology and medicine, providing personalized treatment plans that include our highly effective, US-manufactured semaglutide, to ensure optimal weight management results. Backed by a network of licensed and certified professionals, we guarantee expert guidance and support at every step of your journey. SkinnyRx is committed to delivering exceptional care, seamless digital consultations, and unparalleled convenience, making weight loss not only achievable but also sustainable. Experience the future of health and wellness with a company devoted to your success and well-being, all while maintaining a focus on quality, safety, and customer satisfaction. Discover why SkinnyRX is trusted by countless individuals to transform their health and lifestyle.
SkinnyRx (skinnyrx.com) has 4,864 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
4,864 approved reviews, newest moderated first
I felt I was getting information without pressure which is important to me.
By Customer
Response from SkinnyRx· Mar 23, 2026
That means so much to hear! We truly believe you should feel informed and in control every step of the way. Thank you for sharing your experience and for trusting us with your care. We're here whenever you need us at 888-979-9580.
I spoke with Rodel today who was able to get my shipment out to me overnight so I woukd be on track with my medicine. Ty so much for your diligence & efficiency!
By Lisa Z.
Response from SkinnyRx· Mar 23, 2026
We love hearing this! Rodel will be thrilled to know he made such an impact. Staying on track with your medication is everything and we're so glad we could come through for you!
Maria Munoz was amazing through explaining the process!!! Very good
By Nancy M.
Response from SkinnyRx· Mar 23, 2026
Thank you for sharing this! We're so glad Maria made the process easy to understand and we'll make sure she knows you said so!
I had a very disappointing experience with SkinnyRX and would strongly caution others before purchasing. I initially believed I was paying $299, but was actually charged $399, which was not clearly communicated during the purchasing process. That alone was frustrating, but the experience only got worse from there. The product itself was not as advertised. I chose the sublingual option for convenience, but it turned out to be extremely impractical. It requires approximately 45 minutes to dissolve and then an additional 60 minutes where you cannot drink anything—making it nearly impossible to incorporate into a normal daily routine. This was not clearly disclosed, and had I known, I would not have purchased it. When I reached out to customer service, the experience was equally disappointing. I waited hours for a response through the app and then spent over 30 minutes on the phone, much of it on hold. I was given a scripted response and only offered a 10% refund, which is completely unreasonable given the circumstances. I asked to speak with a supervisor and was told none were available, and that I would receive the same answer anyway. What stood out most was the lack of effort to retain a customer. I was only a few days into the program and even expressed interest in switching to a different format, but no meaningful solution was offered. Overall, this experience reflects poor communication, misleading expectations, and very weak customer support. I would not recommend this company.
By K.M.R
Response from SkinnyRx· Mar 23, 2026
Thank you for sharing your feedback, and we are truly sorry to hear about your experience. Without a name or account details on your review, we aren't able to locate your account and look into what happened specifically, but we want you to know your concerns are important to us. Pricing transparency is something we take seriously, and our website is designed to clearly display all costs before purchase. We're sorry if there was any confusion during your ordering process and would love the opportunity to look into this further. We also hear your frustration regarding the sublingual option and the wait times when contacting our team. Your experience should have been handled with more care, and we regret that it wasn't. We'd really like to make this right. Please give us a call at 888-979-9580 during business hours and ask to speak with a member of our leadership team. We want the chance to turn this around for you.
Aimee B. Was great! She asked me did I have any questions and she also assisted me thru every detail. Thank you so much for your kindness and help.
By Cassandra L.
Response from SkinnyRx· Mar 23, 2026
Love this! Aimee is wonderful and we'll make sure she sees your kind words. So glad you felt taken care of. Thank you for sharing!
Good customer service from Aira. She resolved my issue
By VMB
Response from SkinnyRx· Mar 23, 2026
Thank you so much for sharing this! We're really glad Aira was able to take care of things for you. We'll make sure she knows you took the time to leave a kind word.
Monica was great to work with very helpful made you feel like you were talking with a friend! Excellent customer service!
By Customer
Response from SkinnyRx· Mar 23, 2026
This made our day! We'll make sure Monica sees this. She truly has a gift for making every interaction feel genuine and stress-free. Thanks so much for taking the time to share your experience. We're lucky to have her on our team!
I have spoke with Aria a few times and each time she has provided outstanding customer service! Fast resolutions to any issue I have. Skinny RX makes ordering medications simple with a professional staff. Very happy and I would recommend.
By STEPHANIE
Response from SkinnyRx· Mar 23, 2026
Aria is a rockstar! So happy to hear she's been taking great care of you. Thanks so much for the kind words and the recommendation, it truly means a lot to us!
