SkinnyRxReviews of skinnyrx.com

Aimee B is so helpful! Thanks for the great work!

Michael Cavalier was professional and helpful.

CJ Catjaag is very polite and answered all my questions.

Aimee was my representative that helped me and answered all my questions, came concerns and reminded me when my upcoming shipment would be made. She made this an easy process and I have also seen weight-loss progress.

In 10 days I have lost 9 pounds. When I needed to cancel for financial reasons, Maureen helped me amazingly. I love the fast shipping and I love the progress. I am staying with this company. They are really professional and want to help

I ordered Semaglutide for $149 for the first month in July. At the time of my first refill, they tried to charge me $399. I emailed their customer service team to cancel my refills, because I can get the medication elsewhere for much cheaper, which I did in August with Strut. I was emailed back from the Skinny Rx CS team with a 50% offer on all future refills. I accepted the offer, but had questions: total cost, how to pay for the refills and dosage. I could not get an answer to any of these questions after multiple emails. When I finally got a response, I asked about the link to their portal to update my card information. After waiting three days, I had to create a new account to order the medication. I then emailed customer service advising them of this to get the 50% off deal on refills for this account. No response after two days, and my prescription has not been approved either. Their website promotes overnight shipping, which is not true at all, and their customer service completely sucks!

Awful Awful Awful! From the beginning it’s been a mess. First after I ordered & paid & approved I was told it would be about 2wk wait & I needed to change my delivery address bc it was being sent USPS. NOPE it’s sent by FedEx and my mailing is different from my delivery. I waited over a mnth & called only to find out what was wrong & no updates as promised. Then when it finally delivered it was hot!! Called up cs & was told I would get my next delivery for $99 nope $316. Called CS to find out what’s going on. They credited me lil over $100. & will be sending replacement for the hot med along with my next month. Great, wonderful so I thought. It was delivered hot again! So I did as Alan(CS) instructed, called again. And I temped the bottles at over 100 degrees, took pics emailed etc. I get a message back to look for the temps on the side of bottle nope mine didn’t hv. I was “explained” it SHOULD be ok.(I’m not stupid I deal with refrigerated meds everyday!) Not after being in the heat for 4 days & the actual meds were hot to the touch. I even emailed Hannah that I didn’t want a refund or credit and I was even willing to pay extra for overnight to make sure it was cold. And that was the last time ANY communication from them. I have not heard back since the 22nd of Aug & it’s now Oct. But they certainly want to bill me. So here I sit with trash meds & out over $300.(I had to put a hold on my card bc kept wanting to charge my $300 for next several months) Responding to SkinnyRX:The first delay was NOT for more info on my end, it was bc I live in Ca, and from what CS told me was they had just started being able to LEGALLY send here. But I wasn’t told that until I called 2 weeks after I ordered wondering where it was. Then came the month delay and sent to wrong addy in the middle of hottest heat wave ca had seen in yrs. I didn’t even know they had sent it out (they were supposed to keep me informed). I don’t mind waiting especially if kept in the loop. The kicker that got me was I hadn’t even gotten the Initial dose but I was already being charged for the FULL amount on the 2nd month of $316!!! Which was supposed to be only $99 bc of everything that had happened. Luckily when I called I got Alan again and he refunded me some and was able to make it right & give instructions to put a hold on billing for next month etc and advise me about the hot medication. But then to be ignored by a lead CS Hannah bc I didn’t get right bk to her email bc it went into my junk folder. Why didn’t she reach out to make sure??after she got my email with pics and digital temps(I’m in the restaurant business so I hv a temp gun) Especially since of everything that happened? That’s how I found out how the pharm is in florida and it’s supposed to be ONLY a 3 day shipping bc of cold packaging but mine showed up on the tues after the shipped on Thursday. But now I get the feeling Hannah thought I was trying to scam. I even showed the shipping and it was in your system. CS team needs some serious retraining. The only call back I’ve EVER gotten from your Co was in the beginning to try to sell me AGAIN & we laughed bc I ordered a wk before! I’m not the one to leave reviews or say boo unless it’s bad bc I’m in the CS and Ithink this is only my 3 maybe 4 review I’ve ever done. You said you couldn’t find or figure out my order from here but I’ve never reviewed here so that is my fault and I was told to not give personal details. I called and was told there is no Mike & they weren’t sure but they were going to pass on to a supervisor and would receive a call back, no call. And I’m sure if you were to ask Alan bout the customer that has had the most awful experience he would hv known and we actually were laughing & joking bout the whole thing. Alan deserves a raise & promotion! My name is Stacey B. Meona_b at icloud. (They don’t allow to put full email)I’m sure I won’t hear anything. Use this as a teaching guide and stop dropping the ball especially when it’s your mistakes. Still trashed meds & out over $300

From the first day speaking with someone until I met my goal was nothing but perfect customer service and the product was delivered on time every month. When I had questions and needed support someone was always available with a positive attitude and glad to help. Without a doubt 5 stars