Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
4,864 reviews
SkinnyRxSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SkinnyRx is a cutting-edge telehealth organization dedicated to revolutionizing the weight loss industry by offering rapid and convenient solutions tailored to meet individual needs from the comfort of your home. Our innovative approach harnesses the power of technology and medicine, providing personalized treatment plans that include our highly effective, US-manufactured semaglutide, to ensure optimal weight management results. Backed by a network of licensed and certified professionals, we guarantee expert guidance and support at every step of your journey. SkinnyRx is committed to delivering exceptional care, seamless digital consultations, and unparalleled convenience, making weight loss not only achievable but also sustainable. Experience the future of health and wellness with a company devoted to your success and well-being, all while maintaining a focus on quality, safety, and customer satisfaction. Discover why SkinnyRX is trusted by countless individuals to transform their health and lifestyle.
SkinnyRx (skinnyrx.com) has 4,864 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
4,864 approved reviews, newest moderated first
Shiela S was very helpful with all of my questions and concerns. Very polite and professional experience.
By Malinda
Response from SkinnyRx· Jun 26, 2025
Thanks so much for the kind words about Shiela! We're so glad she could help with everything you needed. We'll definitely let her know how much you appreciated her help - it'll make her day!
Ericka AND Shiela were great! Polite, courteous. Quick to help. Answered all questions. Company is lucky to have such delightful representation. Recommend!
By Satisfied C.
Response from SkinnyRx· Jun 26, 2025
Thank you so much for the kind words about Ericka and Shiela! We'll definitely share this with them - they'll be thrilled to hear it. We're lucky to have them, and we're lucky to have customers like you. Thanks for the recommendation!
Proactive, friendly
By Abl
Response from SkinnyRx· Jun 26, 2025
Thank you for the positive feedback! We're glad you found our service proactive and friendly. We aim to anticipate what might be helpful and maintain a warm, approachable tone in our conversations.
Cyr was extremely helpful on helping me with my plan and updating my account.
By Stephanie K.
Response from SkinnyRx· Jun 26, 2025
Thank you for sharing your positive experience! It sounds like Cyr provided excellent customer service by taking the time to help you with both your plan details and account updates. Good customer support can make such a difference when you're trying to get things sorted out.
Cyr in customer service was very helpful and polite. My questions were answered correctly in a timely manner.
By Robin B.
Response from SkinnyRx· Jun 26, 2025
Thank you so much for the wonderful feedback about Cyr! We're thrilled to hear that they provided you with such helpful and polite service, and that all your questions were answered promptly. I'll make sure to pass along your kind words to Cyr - feedback like this really makes their day. We appreciate you taking the time to share your positive experience with us!
This is one of the most frustrating companies I have ever dealt with. I started with SkinnyRX 2 years ago. When I first started injecting the Semaglutide I was really sick all of the time. My hair was falling, I was extremely nauseous all of the time, and many other horrible side effects. After three months, it got better. When I called to get three more 3 more months worth, they wanted to decrease my dose. When I asked why they admitted that they started me on the wrong dose. The dose they started me on was 2.4, it was supposed to be 0.25. That scared me and I left SkinnyRX. I went to a different company to start getting my Semaglutide. The new company was amazing. But, with the new FDA guidelines this company can no longer prescribe Semaglutide. Now that I am more educated on Semaglutide, I went back to Skinnyrx. What a huge mistake. They immediately took over $1400 out of my account. 8 days later I still do not have Semaglutide. They would not put me on the 2.4 dose of Semaglutide even though I have been at that dose for a year. They said they needed proof in the form of a picture of the medication bottle. Guess what, I threw it away. So, I sent over the receipt from the other company. On the receipt it had my name, address, phone number, how much I paid, how many weeks they sent me worth of the medication, the date the prescription was filled and the dosing. They said that wasn't enough proof and that they needed a picture of the actual bottle. If I could not produce this bottle they were going to start me on the lowest dose. They want me to start all over again with this tiny bit of Semaglutide, still pay the same amount, and probably gain weight. I had to call them everyday and explain the same thing over and over. One day I was told to watch my email the medication was being sent. The next day I got an email saying that they need a picture of the prescription bottle. Nothing but a nightmare. I asked for a refund today. Hopefully I get my money back. I'm really nervous.
By Sheri L.
Response from SkinnyRx· Jun 26, 2025
We sincerely apologize for the frustrating experience you've had with us. You're absolutely right to be upset, and we take full responsibility for the confusion throughout this process. You've already received your full refund for the 6-month bundle, so you don't need to worry about getting your money back. We understand how disappointing this must be, especially after your previous difficult experience with us. Our clinical team requires prescription bottle photos for higher starting doses for your safety - we need to see valid proof of your current medication. Since the bottle was thrown out, there was no valid proof submitted, so our CT team cannot be certain and start you from the dose you were requesting. The back-and-forth you experienced was unacceptable. We're genuinely sorry we couldn't meet your needs this time and wish you the best in finding a provider that works better for you.
Hannah is always wonderful. So quick and helpful.
By Thomas
Response from SkinnyRx· Jun 25, 2025
Thank you so much for the kind words! It means the world to us that you found our interaction quick and helpful. We really enjoy being able to assist you efficiently while keeping things friendly. Your feedback brightens our day and reminds us why we love what we do. We're here whenever you need help again!
Sheila was great with customer service support.
By Jessica A.
Response from SkinnyRx· Jun 25, 2025
Thanks for the kind words about Sheila! We'll definitely let her know - she'll be thrilled to hear this. Really appreciate you taking the time to share!
