Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
4,864 reviews
SkinnyRxSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SkinnyRx is a cutting-edge telehealth organization dedicated to revolutionizing the weight loss industry by offering rapid and convenient solutions tailored to meet individual needs from the comfort of your home. Our innovative approach harnesses the power of technology and medicine, providing personalized treatment plans that include our highly effective, US-manufactured semaglutide, to ensure optimal weight management results. Backed by a network of licensed and certified professionals, we guarantee expert guidance and support at every step of your journey. SkinnyRx is committed to delivering exceptional care, seamless digital consultations, and unparalleled convenience, making weight loss not only achievable but also sustainable. Experience the future of health and wellness with a company devoted to your success and well-being, all while maintaining a focus on quality, safety, and customer satisfaction. Discover why SkinnyRX is trusted by countless individuals to transform their health and lifestyle.
SkinnyRx (skinnyrx.com) has 4,864 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
4,864 approved reviews, newest moderated first
All of my questions were answered in a professional manner.
By C A.
Response from SkinnyRx· Jul 15, 2025
Thank you for the positive feedback! It's great to hear that we were able to answer all your questions in a professional manner. Your review is much appreciated!
Customer service Michael Cavalier was so helpful and set my portal up for me. I’m excited to get started on my weight loss journey.
By Stephanie W.
Response from SkinnyRx· Jul 15, 2025
Thanks so much for this! So glad Michael could get you all set up - he's awesome. We're excited to be part of your journey and can't wait to see how it goes. You've got this!
Maureen was very clear and caring in her interactions with me and explained everything so I could understand! Thank you!
By Ann
Response from SkinnyRx· Jul 15, 2025
Thank you for taking the time to leave such a thoughtful review! It's wonderful to hear that Maureen was so clear and caring with you. She'll be thrilled to know her explanations helped you understand everything. We really appreciate you sharing your positive experience!
Jane was very friendly, answered my questions and was a pleasure to speak with.
By Customer
Response from SkinnyRx· Jul 15, 2025
Thanks so much for the great feedback! Jane will be so happy to hear this - we'll definitely pass along your kind words. Really appreciate you taking the time to share!
Fantastic service
By Tripletsmom
Response from SkinnyRx· Jul 15, 2025
Thank you so much for the wonderful review! We're thrilled to hear you had such a positive experience with our service. Your feedback means the world to us and motivates our team to keep delivering the best possible experience for all our customers. We truly appreciate you taking the time to share your thoughts!
Good and responsive customer service by Shiela!! Thank you!
By Gen
Response from SkinnyRx· Jul 15, 2025
Thanks so much for the kind words about Shiela! She'll be so happy to hear this - we'll definitely pass along your feedback to her. Really appreciate you taking the time to share this!
I called the customer service line within 2 minutes of receiving an email confirmation of my order, as I was surprised and shocked to see that I was charged the full amount of $2,148.00. When signing up, I read that it was going to be a monthly payment of $179, which I was fine with. However, due to your small and obscure writing, I was misled. When I called on Saturday, July 12 at 10:20am, I was told that the phone rep contacted all the departments were notified of my request to cancel the order and a refund would be issued. She also told me that I would be getting a call back to confirm, and I did not receive that call back. Ticket # 2444892 On Monday morning, July 14, I recieved an email about my account and that my order was 'processing'. I immedicately called again this morning, only to be told that I am not permitted to cancel the order or get a full refund due to company policy. However, your website CLEARLY states that a full refund is available if the order is cancelled before the doctor completes the prescription. I know the prescription is not completed because the phone rep today said everything is on hold until I answer some medical questions about prior dosage. When I requested to speak to a supervisor or manager, I was told first, that they would not speak to me because they didn't have anything additional to say to me, Then after being on hold for 20 minutes, I was told that every supervisor and manager was in a meeting and there was no "end" time of this massive meeting. Someone may call me back at a later time. This is a brilliant stall tactic. Ticket # 2445582
By Cyndi D.
Response from SkinnyRx· Jul 16, 2025
We're really sorry for the confusion and frustration you've experienced. We can understand how surprising it would be to see the full charge when you were expecting monthly payments. Our bundle kits are charged upfront as listed on our website, which allows us to secure the best possible pricing for our customers. However, we can see how this wasn't as clear as it should have been during your signup process. We apologize for the inconsistent information you received from our team when you called. That's not the experience we want for our customers. We've reviewed your account and it appears a full refund has already been issued. If you need any further assistance or have questions about the refund, please don't hesitate to call us. Thanks for bringing this to our attention.
Shiela was terrific, very helpful and efficient.
By J T.
Response from SkinnyRx· Jul 15, 2025
Thanks for the great feedback! We're so glad Shiela took good care of you. She'll be thrilled to hear this - it really makes our day when we know our team made a positive difference. We appreciate you!
