Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
4,864 reviews
SkinnyRxSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SkinnyRx is a cutting-edge telehealth organization dedicated to revolutionizing the weight loss industry by offering rapid and convenient solutions tailored to meet individual needs from the comfort of your home. Our innovative approach harnesses the power of technology and medicine, providing personalized treatment plans that include our highly effective, US-manufactured semaglutide, to ensure optimal weight management results. Backed by a network of licensed and certified professionals, we guarantee expert guidance and support at every step of your journey. SkinnyRx is committed to delivering exceptional care, seamless digital consultations, and unparalleled convenience, making weight loss not only achievable but also sustainable. Experience the future of health and wellness with a company devoted to your success and well-being, all while maintaining a focus on quality, safety, and customer satisfaction. Discover why SkinnyRX is trusted by countless individuals to transform their health and lifestyle.
SkinnyRx (skinnyrx.com) has 4,864 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
4,864 approved reviews, newest moderated first
Aimee B made the process straight forward and was very informative about the different medications and possible effect.
By Customer R.
Response from SkinnyRx· Jan 8, 2026
Thank you so much for the kind words! We're thrilled to hear that Aimee made your experience smooth and informative. She's fantastic at what she does, and we'll make sure to share your feedback with her. We're here to support you throughout your weight loss journey!
Contacted SkinnyRx with an order issue. They were quick and gave me the info necessary. Nice work with customer service!
By customer
Response from SkinnyRx· Jan 8, 2026
Thank you so much for taking the time to leave this review! We're really glad we could help you out quickly. Our team works hard to make sure every customer gets the support they need, so it means a lot to hear we hit the mark for you. We appreciate you!
She was personable and knowledgeable
By Carolyn
Response from SkinnyRx· Jan 8, 2026
Thank you! We're so glad you had a great experience with our team. We really appreciate you taking the time to leave this review!
Aimee B is extremely amazing. She is an amazing customer service representative, who goes above and beyond to help me find a solution for my situation. I really appreciate her willingness to help
By Snowey
Response from SkinnyRx· Jan 8, 2026
Thank you for the kind words! Aimee is amazing, and we're so glad she was able to help you out. We'll make sure she sees this – it'll make her day! We really appreciate you taking the time to share your experience.
I went to cancel and was told I needed to call in. During the call they advised I speak with their clinical team, which I did. At the end of that call I told them I wanted to cancel as I had enough medication left to safely taper off. Imagine my surprise that I was charged with Apple Pay for another month shortly thereafter. I phoned in and was told that because the prescription was sent off to the pharmacy, there was nothing they could do. They did honor a 10% discount that was offered when I originally called to cancel. I’m currently escalating with Apple. EDIT 1: I canceled my subscription the day before it renewed and before I was charged. Even though it was canceled, my Apple Pay was charged the next morning (around 8:00 AM). When I saw the charge, I called the same day at around 2:00 PM. I was told the prescription had already been submitted and it was too late to stop it, but I had canceled before the renewal date. Please look up Order ID: 66839. EDIT 2: I called in per the request below and was offered a 50% refund. The front line call center person was helpful. I would continue to caution people to confirm their cancellation was processed. I still feel a full refund was due which is why this review is still here.
By Rob D.
Response from SkinnyRx· Jan 9, 2026
Thanks for your feedback. We understand your frustration. Without more details beyond your first name, we're unable to look up your specific account, but we want to clarify what happened. Your cancellation may have taken place after your order was billed for. Once a prescription goes to the pharmacy, we're unable to cancel it—that's a pharmacy regulation we have to follow. The 10% discount we applied was our way of working with you, even though the prescription had already been processed. We're sorry for any confusion about the cancellation timeline. If you'd like to discuss this further, please reach out directly with your account details so we can help.
Phone was answered quickly by a live person. Aimee was friendly, professional, and very helpful
By Christina D.
Response from SkinnyRx· Jan 8, 2026
Thank you so much for the kind words! We're thrilled to hear that Aimee provided you with friendly and professional service. She's a valued member of our team, and we'll make sure to share your feedback with her. We appreciate you taking the time to leave this review!
Michael is great
By Customer
Response from SkinnyRx· Jan 8, 2026
Thank you so much! We're thrilled to hear Michael provided great service. We'll make sure to pass along your kind words to him. We appreciate you taking the time to leave us a review!
Phil in customer service was great. Solved my issue and he was kind and very quick to answer my questions.
By TC
Response from SkinnyRx· Jan 8, 2026
Thank you so much for the kind words! We're thrilled to hear Phil was able to help you out quickly and get everything sorted. We'll make sure he knows you appreciated his help. Thanks for taking the time to share your experience!
