Simms Fishing ProductsReviews of simmsfishing.com

I bought a $200 rain jacket for fishing and wore it 8 - 10 days before the zipper broke. I sent it in for repair figuring it was no big deal it was a new jacket. I was told they won’t fix it because, “ After a thorough evaluation, we have determined that your product failed for reasons other than defects in workmanship or materials.” It was 8 days old and they said, “ We are unable complete a repair that meets our performance standards and the product appears to have reached the end of its serviceable life.” I guess the life of their products is 8-10 days. I will not be buying Simms products ever again.

Rip off, and then once they rip you off something will rip off your waders and boots, and you’ll have to pay out of pocket to ship it back to be “FIXED” lol and then they’ll mark it with an X and say it’s unfixable!! Then you’re out a fly fishing season all because you chose to pay price gouged crap from a soon to be reduced to a Walmart only company!!! @ Simms Fishing Products… we will not sit back idly and let you take advantage of us and make our local fly shops sell your crap!!! Every “Sponsored” ad you put out will have a response that is not to your liking!!!

The sole practically fell off of my Simms wading boots. Returned them for repair. Received a letter along with the unrepaired boots telling me the boots were “beyond their useful life”. Been buying Simms products for 20+ yrs. No more! They are no longer the customer service oriented company they once were.

Always wanted to get a pair of Simms G3 boots even though I dont fish that much. Just thought the quality and reputation had them as market leaders. Finally was able to get them but... 2nd time wearing them (16 months after purchase) and the woven material over each toe split. Returned to FishCity who contacted Simms. No respect for the customer, no regard for their reputation, and no real concern about lack of quality. Dismissive attitude was just one of "Don't really care, it's outside the 12 month warranty, irrespective of only having been worn for 7 hours total." Good customer service generates trust, confidence and leads to lifetime brand advocacy from the voice of customer. Dismissive customer service by Simms degrades the overall fishing experience. With as much passion I have for the sport, their cavalier attitude and total lack of responsibility for their premium product will likely see me bring that level of energy, flip it, and becoming their worst brand ambassador at every possible opportunity. Not something I had ever thought I would do. My ideal is to work with Simms to find a fair and equitable solution, but they genuinely appear to not respect the customer at all. Pity as customer advocacy through word of mouth is a veritable gold mine for their business future.

Bought a pair of g3 waders. After unboxing I notice threads were loose on the gravel guard seem which created a hole. I was told to pay to mail them back so they could “repair” them. THESE ARE BRAND NEW WADERS! customer service is absolutely garbage. Simms only cares about taking your money. Those waders should have been replaced right away no questions asked. Will never buy another SIMMs product again.

I love Simms fishing clothing, keeps me dry in a wet climate. Had a problem with my zip pull on my Bulkley Gore-tex jacket. Simms fixed it free of charge. Great aftercare from a professional company.

Jeg købte nogle simms åndbar waders plus vadestøvler, i håbet om et stærkt mærke , men nu står jeg tilbage med et produkt som er blevet sendt ind da jeg ikke kan forstå at en så dyr waders plus vadestøvler ikke kan holde bedre. Har kun brugt dem ved åen og skyllet dem hver gang. Men simms sender dem retur og siger de er opbevaret forkert og der er mug i. De er så i stykker at de ikke kan reparer dem og ikke vil bytte dem. Men har stadig garanti på dem. Så kan slet ikke anbefale simms.

I bought the pro bibs from Simms thinking they would be high quality. Second time using them the zipper broke off and would not work again. Customer service was terrible. Waited for a month to get the bibs back. Six months later the crotch section blew out. Sent the bibs back again and they "repaired best as they could". We will see what that means but now the item is flagged and cannot be repaired again. I will never buy a Simms product again.