Simms Fishing ProductsReviews of simmsfishing.com

No exchanges for wrong sizing. Women's sizing runs small for the bugstopper hoodie. Product was on sale when purchased online at Simms. They were unable to match initial purchase price, note: there's a small box to check at checkout to avoid return fees. Customer service was able to give a 20% discount, but only when pressed hard at the end of the conversation. Overall purchase, return, repurchase and fees ended up being 40$ more than initial purchase plus the hassel and frustration.

I contacted Simms customer support regarding women’s waders that do not fit me, despite my measurements being very typical. I wear a 6.5 shoe, size 12 pants, and have a 46-inch girth with a bit of extra room for a hoodie or zip-up layer. None of Simms’ women’s waders accommodate this size. This is a major oversight. Women of my size are common, yet Simms’ women’s gear appears to be designed for a narrow body type. Meanwhile, Men’s gear accommodates much larger bodies, so this isn’t a technical limitation; it’s a design choice. That imbalance is frustrating and exclusionary, especially for a brand positioned as a leader in fishing apparel. I emailed my measurements to customer support over a month ago and never received a response. Instead, I was sent a customer survey. The lack of follow-up reinforces the impression that women who fall outside limited sizing aren’t a priority. If Simms wants to support women in sport fishing, it needs to expand women’s sizing and improve customer support responsiveness.

This review is for the "new Simms" which is absolutely terrible. Customer service is non-existent and awful. A lot of us here in Ontario will be changing brands now because of all of these terrible customer service experiences. This company doesn't stand behind their products. Imagine not giving warranty to a Simms G4 Pro jacket. Patagonia would never do that!

Simms is not what it used to be the customer service is terrible. Simms isn’t for real fisherman who fish simms only warranties and also simms mostly makes you pay for any repair. Simms expects the there waders to be returned looking brand new to even work on. I will never buy Simms again and I would recommend staying away from overpriced and poor quality product and customer arrive from Simms !

I ordered a Simms window sticker since I own Simms waders and other gear. They sent it by Fed-Ex to my PO Box and I never got the package. Spoke with “JOE” with their customer service representative and they sent me the proof of delivery which had the wrong address. Simms “JOE” said it was out of their hands. I disputed the charge and will leave bad reviews. Still do not have my sticker and would not use it anyway.

Very disappointed with Simms. I have a pair of their G4Z "Guide Waders" that I paid almost $1000 for, expecting a good quality product and a fair warranty. I'm not a guide, I'm a casual fly-fisherman that is out on the water 20+ times a year. These waders started leaking after just a few times on the water. Then after a while the tape started peeling off the booties. I sent these in to be fixed. The response I got was that were at the "end of their life"... too bad. Simms used to stand behind their products. After doing some research online I can find hundreds of other customers like me who expected better from Simms.

Simms Fishing Gear Sucks Customer Service Sucks An They'll Make Any Excuse As To Why They Can't Cover Your 700$ Waders.. Would Not Recommend!!

I bought Simms waders in April 2022, order placed from the official Simms EU seller, but this will be my last pair of Simms waders, I was a Simms customer for a long time, in more than 20 years I have bought several Simms products, including the previous waders, which I decided to replace with a new one after a long use. This pair, purchased in 2022, has only been used 5 times in total, but I can no longer wear them due to poor water resistance, in fact after 10 minutes I am completely wet, not because they have broken somewhere, but due to the poor quality of the fabric and manufacturing, the layers of fabric are no longer welded and the seams do not do their job. I am angry and, in fact, I will not buy a new pair of Simms as this one does not meet the standard it promises, and what is even worse is the customer service, contacted several times they never answered a single email. BAD!