Great customer service
Great customer service, and made the setup a breeze. Thank you!
By Robert
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
769 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Shopper Approved is one of the oldest and largest online rating and review services in the United States, though we serve clients world-wide.Our innovative solutions, great employees, and strategic partnerships with Google, Yahoo, and Bing have greatly attributed to our client's success.Shopper Approved is an Inc. 500 "Fastest Growing Company in America" two-time award winner, and is the highest-rated online review platform in the world according to the BBB (A+), G2 (4.9), Capterra (4.9), and TrustPilot (4.8).There's a reason why companies like 1800Flowers, B&H Photo, NameCheap, and VividSeats choose Shopper Approved for their customer ratings and reviews.*************************************************ATTENTION - PLEASE READ BELOW*************************************************If you look at our Trustpilot Ratings Chart above, you will see that it is comprised of mostly 5-Star ratings and 1-Star ratings. This is because we have two very different groups of people that leave reviews here. - The 5-Star ratings are from our actual clients, who are comprised of thousands of online businesses around the world who use our services to collect reviews on their behalf.- The 1-Star ratings are from some of our client's customers who have had a bad experience with the client, and not with us directly.As one of the largest rating and review companies in the world, we collect millions of reviews every month, so it is natural for some of our client's customers who have had a bad experience to want to reach out.That being said: - If you're one of our client's customers, please know that we care about you and want to help you resolve whatever issue you are having. Please call or email us and we will do whatever we can to assist you. Or...- If you're a business owner or a consumer researching our company, we hope that knowing this information will help you to put things into a better perspective.*************************************************
Shopper Approved (shopperapproved.com) has 769 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 650 reviews with 5 stars · Clear filters
Great customer service, and made the setup a breeze. Thank you!
By Robert
I've met the Shopper Approved team several times in person at events, and been a client for well over a year. Their team takes awesome carer of us, and the service definitely works well for making customers feel comfortable.
By Mark Z.
Great review service. We've been with them for years and their customer service, and support, have been excellent. Reviews are syndicated with Google as well. Much better pricing than Yotpo as well.
By Mike H.
They are extremely attentive and competent, they helped me every time I needed them and the Shopper Approved tool is now 100% integrated and working on our website, collecting our customer reviews after ordering online and receiving materials. I love Shopper Approved and all his special affection with us!
By Gabriel Hoffmann de O.
Shopper Approved has provided us with an excellent experience so far. During the onboarding process, they were extremely helpful, with quick answers to questions and general support from start to finish. Kelsey helped us with implementation, and did great! We would definitely recommend Shopper Approved to other companies looking for a 3rd party review service.
By Yugesh
Shopper Approved is provides an excellent customer review software that is clean simple to use. Their staff if very helpful and has been a pleasure to work with, every time.
By Brian L.
They have been an excellent partner to work with. The tool is easy to work with an offers a lot of features.
By Jeff B.
Great service! Helpful every time we've needed to reach out to them!
By Kelly