Great Customer Service
When I contacted them, they were quick to remedy my damaged product. Thank you!
By Hailey
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
108 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Shipped provides a modern way to track your orders, resolve shipment issues and more
Shipped (shippedapp.co) has 108 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
108 approved reviews, newest moderated first
When I contacted them, they were quick to remedy my damaged product. Thank you!
By Hailey
product packaging was damaged, wasn't allowed to open and inspect before signing for item shipped
By customer
Response from Shipped· Jun 12, 2023
Hi there, We're sorry to hear that you weren't allowed to inspect the item before signing for it upon delivery. As Shipped is a shipping protection service, not a shipping company, we're unable control carrier delivery processes. Regarding our shipping protection service to you, a replacement order was issued when you reported that the item was damaged. If you have any feedback pertaining to the shipment issue reporting and resolution experience, please email us at [email protected].
Everything went alright, it took a while but got the refund already
By customer
Shipment was damaged and Shipped refunded with no hoops to jump through. Excellent service. I’ll use them always from now on.
By Tom M.
No questions asked replacement of damaged goods. What more could I ask? Thank-you.
By customer
Item was damaged during shipment. Resolved the issue quickly.
By customer
Really appreciate Shipped for helping me get my product replaced.
By Nikolai K.
I received a damage book in the mail. Shipped responded to my claim immediately and made it right. Very pleased!
By Tyler