Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
325 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SHHHOWERCAP® is an established, industry-leading e-commerce brand operating at scale, fulfilling hundreds of thousands of orders. With that volume, occasional operational issues can occur under normal circumstances. What is not normal is the inaccurate and misleading narrative currently reflected on our Trustpilot page.The current reviews do not reflect our business, our ethics, or our 10-year track record. They are the result of a documented competitive attack.We have been actively working with Trustpilot to address this ongoing reputational harm. However, the platform’s response has been insufficient. The same gaps in policy and enforcement that allowed this exploitation to occur continue to allow it to persist.As a result, the original harm is being extended — long after the underlying issue has been resolved.While we are shipping orders on time and fulfilling all customer obligations, the false narrative has created unnecessary customer concern. This has led to increased sensitivity around routine shipping variables, escalated interactions for our Care team, and additional operational strain as we manually review patterns of inauthentic activity across platforms.This is not a reflection of our business. It is a consequence of platform failure.The continued visibility of inaccurate and manipulated reviews is materially harming our company and misrepresenting who we are.It also impacts customers directly — creating confusion and undermining trust where it should not.We have been in business for a decade. For eight of those years — while generating millions in revenue and fulfilling hundreds of thousands of orders — our Trustpilot presence reflected fewer than ten total reviews.The sudden surge of approximately 300 reviews aligns directly with the moment we enforced our patent and intellectual property rights against an accused knockoff of our female-founded invention.We have operated with integrity since day one. That has not changed.We will continue doing the wor
The Patented Original SHHHOWERCAP® (shhhowercap.com) has 325 customer reviews on The Fair Hearing, with an average rating of 1.7 out of 5.
325 approved reviews, newest moderated first
My experience has been like that of other reviewers: ordered three caps in June, my card was charged, after multiple emails with no indication of when they would be shipped, I cancelled the order and requested a refund, which I was told would process in three business days and which I've yet to receive a month later. Too bad--had a good experience with the product several years ago.
By Julie
All these reviews are correct - They take the money, dont ship and then cease to respond to your emails requesting shipping details and then refund details. Suprising they are still in business in this day in age! SCAM Alert!
By MRF
Horrible experience. I have been trying since April 2022 to get a refund since I never received my two purchased products. I feel absolutely scammed. I suggest no one buy anything from this company as the products are ridiculously overpriced and you may not get anything at all and they get to keep your money.
By Jen
I tried getting in touch with customer service for months to see when my order would ship. They only responded once with vague explanations for their deliveries getting delayed, and never again. Multiple emails to multiple people/addresses. Luckily I paid through PayPal and was able to get a refund. Do not purchase, do not trust this company.
By Natalie
I feel for all of the customers who placed orders and never received their product. This company NEVER has inventory-even before Covid. I ordered my 1st cap approximately 3 years ago and it took months for me to receive my order. I chalked it up to being a new business. The showercap performed well and I liked it. 3 years later, the lining started to deteriorate so I decided to order a replacement. I had to badger customer service on a weekly basis for 3 MONTHS before I received my order. I would describe the new version as inferior to the original design. For starters, the cap is MUCH smaller and does not keep my hair dry at the front or the back. The lining is also different now. Overall, I'm not happy but I didn't bother trying to send it back. I threw it in the back of the closet and ordered a competitor's product on Amazon which turned out to be a better product for less money.
By Erica R.
Never received my product or a refund, despite repeated requests and emails. A quick Google search shows this is not at all unusual. Such a scam.
By K B.
I purchased my product OVER 3 months ago and STILL no delivery or even a shipping notification. I have reached out to the company on NUMEROUS occasions and they refuse to give me an expected shipping date. I’m starting to believe this company is a scam!!! They took my money but never sent my product. That’s called mail fraud and larceny.
By Jennifer B.
Ordered 1 and liked it...a few years later, wanted to replace, ordered again. Charge went to my credit card, but no email confirmation, no order. Emailed the 'Contact' information, no response. Disputing the charge now.
By Carolyn A.
