Select SaunasReviews of selectsaunas.com

312 West 2nd St. #3439, Casper, Wyoming

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The Fair Hearing score

4.3/ 5

Great

219 reviews

Select Saunas4.3Great

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About Select Saunas

Select Saunas is your go-to online retail store for saunas, heaters, and sauna accessories. We offer a hand-picked selection of quality saunas to make your home spa dreams come true. Fantastic customer service, every step of the way – from pre-purchase to post-delivery, as well as remarkable products is what we pride ourselves upon. All purchases include the original manufacturer’s warranty for your peace of mind. We know shopping for a sauna can be an overwhelming and time-consuming process, which is why we're here to answer all your sauna questions and help get the best for you – our goal is to ensure the total success and ease of your home sauna purchase!

Select Saunas (selectsaunas.com) has 219 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.

Also known as: selectsaunas.com
Website: selectsaunas.com
Category: Wellness & Spa
Location: Casper, Wyoming
Listed on The Fair Hearing: 2026

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Feb 8, 2026

Select Sauna appears good on surface…

Select Sauna appears good on surface but can’t fix customer issues. After 2-3 promised timelines and FOUR months for a replacement part that broke on the sauna they sold, I’ve given up. So much wasted time and back and forth. Find a more reputable company that cares about ensuring their customers are taken care of.

By Chris E.

Response from Select Saunas· Feb 9, 2026

Hi Chris, We’re genuinely sorry you feel this way, but we do feel that we've taken very good care of you. From day one, we went well beyond what was required of us. When your delivery had issues, we personally covered $250 in complimentary accessories out of our own pocket , not the shipping company and not the manufacturer. When your bench later broke, SaunaLife determined it was not a warranty issue due to the way that it was installed. Despite that, we still placed the replacement order at our own expense because we felt it was the right thing to do. On top of that, when you had an issue with a hygrometer and demanded a full refund instead of going through the warranty process, we still approved it, even though this goes outside of our stated policies, and we were not reimbursed. Many customers choose to purchase through Select Saunas specifically because we step in like this and handle issues even when the manufacturer won’t. We understand delays are frustrating, but replacement parts for these saunas ship internationally and lead times are ultimately dependent on both the manufacturer and freight carriers. We’ve continued to push for updates and advocate on your behalf the entire time. We stand by the fact that we did care, particularly behind the scenes. I will reach out to you as soon as I have a more concrete ETA on your replacements. Alex