Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
219 reviews
Select SaunasSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Select Saunas is your go-to online retail store for saunas, heaters, and sauna accessories. We offer a hand-picked selection of quality saunas to make your home spa dreams come true. Fantastic customer service, every step of the way – from pre-purchase to post-delivery, as well as remarkable products is what we pride ourselves upon. All purchases include the original manufacturer’s warranty for your peace of mind. We know shopping for a sauna can be an overwhelming and time-consuming process, which is why we're here to answer all your sauna questions and help get the best for you – our goal is to ensure the total success and ease of your home sauna purchase!
Select Saunas (selectsaunas.com) has 219 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
219 approved reviews, newest moderated first
Excellent communication and extremely helpful with a shipping issue that was not their fault. 5 stars! Thanks!
By Travis K.
Response from Select Saunas· Dec 23, 2025
Hey Travis, Thank you so much for your review, we're always happy to help as much as we can! Alex
Sauna is very well made and very easy to assemble. Works great too. Only downside was the shipping. The carrier was not pleasant at all to deal with. However, Select saunas may not have much control over that
By Walker A.
Response from Select Saunas· Dec 17, 2025
Hi Walker, Thank you for your review. We’re glad to hear you’re happy with your sauna! In terms of your experience with the carrier, we unfortunately don't have much control over the freight companies, but we absolutely want to know if anything fell short. Please feel free to reach out to us with more details so we can address it with the carrier and help ensure it doesn’t happen again for future customers. Alex
Terrible responsiveness. Multiple emails and multiple calls and don’t even answer their phone during normal business hours and over a week and threatening to charge back before they responded.
By nathan L.
Response from Select Saunas· Dec 7, 2025
Hi Nathan, We’re sorry to hear you feel this way, but your statements are simply not true. We did respond regarding your order, multiple times, and we have records of every interaction. Your PA contacted us repeatedly through call and live chat, and we assisted with a status update using the tracking information that was sent to you nearly two weeks. This is the exact same tracking information that was emailed to you on November 20th. On the day your PA asked for tracking again, we sent it directly to him via email as requested, which again we have records of. Later that same day, you emailed threatening a chargeback if you “didn’t hear about delivery,” even though the tracking details had already been sent and your PA had been advised to contact the carrier directly for delivery timing. There was no lapse in communication, we responded every time and provided the tracking promptly, both to you and your PA. You already had full access to the tracking, and during the busiest time of the year we can’t prioritize repeated requests for the exact same information. Carrier delays are outside anyone’s control, and the most accurate delivery updates always come directly from the carrier. We’re happy to help, but we do expect the tracking we send to be reviewed rather than asked for again and again. Alex
I forgot to talk about this but since installation no problems with temperature or different temperature zones I did plug drain hole though livin' it lovin' it
By Michael F G.
Response from Select Saunas· Nov 27, 2025
Hi Michael, Glad to hear everything’s running perfectly! Keep on livin' it lovin' it! Alex
Pcs arrived on time and as described - thank you
By Kim J.
Response from Select Saunas· Nov 9, 2025
Hi Kim, Thank you for your review - glad we could help out! :) Alex
Was the most affordable location to buy a sauna. They also shipped very fast, like in less than a week! The sauna was an Almost Heaven Hillsboro. Select Saunas even put in detailed instructions for both the sauna construction and the heater setup.
By Matthew S.
Response from Select Saunas· Nov 3, 2025
Hi Matthew, We appreciate your review, I hope you've been enjoying your Hillsboro! Alex
I was excited to buy, but had a simple question about a stove before I was ready. After nearly a week of unreturned phone calls/messages, unanswered emails, and unread support chats, I went elsewhere.
By S.M.K.
Response from Select Saunas· Oct 18, 2025
Hi, I'm sorry to hear about your experience. We take pride in responding promptly to all emails, calls, and chats, so it’s possible your message didn’t reach us or went to spam. I've looked at all of our open inquiries and cannot find your query. I'd really like to help resolve this and figure out what went wrong. Please reach out to me directly at [email protected] so I can investigate this further. Alex
Placed my order 2 weeks ago. No updates on shipping, processing, handling or anything. Nobody responds in website chat, no order tracking from order history. I do not recommend the experience of placing an order and going completely blind on progress. I feel as if I had been scammed. Will update the review if I get any response from them. Update: they resolved the issue
By Ricardo V.
Response from Select Saunas· Oct 29, 2025
Hi Ricardo, I'm sorry to hear about your experience. Your rain jacket shipped the afternoon before this review was posted, just after we had gone offline for the day, which is why you hadn’t yet received tracking details at the time. I completely understand how frustrating it can feel to be waiting without an update, but please note we responded to your message on the same day, shortly after you asked for an update, so I don't feel it's completely fair to call us unresponsive. Stock for this item was listed as limited right on the product page, which can occasionally add a short processing delay. We always do our best to keep customers informed and ship as quickly as possible, and we truly appreciate your patience. If there’s anything else we can help with, please reach out directly, we’re always happy to assist. Alex
