Great customer service
Great customer service. Fast and efficient. Good rates to Singapore.
By Shakur B.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
330 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Shop from your favorite US online stores with your very own US address and ship your purchases worldwide with comGateway. Let our services provide you with the best online shopping and international shipping experience you'll ever have. From fast and reliable door-to-door shipping and shipment tracking to our OneBox package weight reduction service and excellent customer service, we offer our customers nothing but the best.
comGateway (secure.comgateway.com) has 330 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
330 approved reviews, newest moderated first
Great customer service. Fast and efficient. Good rates to Singapore.
By Shakur B.
Prompt action from Comgateway to have my request ordered.... very pleased 😀
By Deen
OneBox allowed me to enjoy savings in shipping costs. Delivery was earlier than expected. Customer Service was very prompt in their response and follow up to my email.
By Lay Quan C.
I am not sure whose fault is but my shipment is stuck in a city in Germany for tax declaration because there is not enough information given by comgetaway. I chose an express delivery but now I am getting my order weeks later than I was supposed to.
By Alex
Response from comGateway· Nov 5, 2019
Hi Alex - we apologize for the inconvenience and thank you for sharing your feedback. comGateway and our partners make sure that we adhere to local Customs requirements. As they may vary from time to time, you can rest assured that we are always adapting and on top of any issues. We'll have our Support team advise you of the resolution.
Where the heck are my items stolen by you? Your customer service officer told me last week she had located and will return until now I still have not got it
By Tan Jian L.
Using this company about 2 years and what i like about these companies , you could accumulate your order and they also unpacked your item smaller box and for you to save cost . Friendly staff and what can i said... " YOU AWESOME "
By Mr K.
comGateway staff STOLE my goods !! I was then subjected to weeks of patronising coverup and stonewalling. DO NOT SHIP WITH THESE A*HOLES. If they like your goods they’ll just pocket them and offer you the basic purchase price as compensation. NO COMPENSATION FOR YOUR TIME. NO COMPENSATION FOR YOUR DISTRESS.
By Peter G.
It's pretty simple. I trust comgateway to deliver: On Time and In Full. Which they do. If they did not, I would go elsewhere. An OTIF service is what I pay for and expect. No less. However with Comgateway I also get service innovation: "Buy for You" and an excellent follow up service on any inquiries. Very happy to recommend them to others and have done so many times.
By John L D.