comGatewayReviews of secure.comgateway.com

Service works as advertised, they are responsive to queries. Website is pretty clunky. Could do with a nakeover

Seamless experience

efficiency and professional The package forwarding process was smooth, and I appreciate the clear communication and timely updates throughout. The website is user-friendly, and I found it easy to manage my packages and shipping preferences.

Using forwarding service from year 2009, seems there was a bad time for comgateway in mid 2023, 4-5 packages of mine with them, i got all the products once they re-started business, after shifting of warehouse and changes in management, they are bit slow, but still i will say the are one of the best top forwarding company.

2 shipments arrived at the address ( both on different dates in June) . One package appeared on my dashboard after 2 weeks and I shipped it immediately. Another appeared on my dashboard today and I shipped it immediately too .. I did try to contact them through the bot, regular emails and of course there was a total breakdown in communication. But I am giving 4 stars as they still managed to retrieve both packages finally . It was a frustrating process , but they redeemed themselves, finally. For all those waiting for your package, keep emailing them and keep the hope that one day you will receive your package

***Updates at the end*** So, I've used comgateway in the past with absolutely no issues. I recently made an order and it was delivered to the comgateway US address on 3 August, its now 12 August and it still hasn't appeared on my dashboard, then I came across the reviews in Trustpilot and it seems I'm not the only one. I did email them, but no replies. I have tried using the chatbot and it did forward me queries to someone I guess.....this was the reply: "We would like to inform you that we have submitted request to warehouse to expedite the process of the pacakge..." So I guess they really are working on backlogs since the new management or whatever messed everything up from what I read on Reddit. Read also some people have received their packages, but very very late....1 month or 2 that kind of thing...but I also saw that some people don't get it ever. *****Update 17 August 2023***** My request was acted on and now the items appear on my dashboard. *****Update 23 August 2023***** They sent out my package and I received everything on this date. I guess they really are trying their best to clear all their backlogs.

Cgw sucks. It doesn’t show the Shipping price for ‘one box’ before you pay. So I paid $14 (excluding shipping fee) to combine 5 packages and in the end it cost more than if I’d to ship without combining!!! My first and last time with cgw. Too much grey area in the pricing Edit: I contacted CGW and they’ve adjusted the shipping fee. While I find the fee a bit pricey but I’m happy with the swift customer service and glad that we found a solution. Giving 4 stars because they care about post sales service.

I had my doubts about this one, but they came around after all. I tested their "buy for me" service. Ordered two t-shirts. They collected the purchase price for 2 t-shirts, plus their handling fee, immediately. Confirmed order for 2 t-shirts. A few days later they sent a message, package arrived at their location. I look at the packing slip, and the really blurry photos they gave me - only one of the t-shirts is there. Their online chat doesn't work. No customer service phone number to call. Email enquiry doesn't receive a reply. I would really like to know, why there's only one t-shirt? And why did they not refund the price of the second t-shirt? I procede with my test by requesting the one t-shirt be sent to my home. As a new customer, I was supposed to get a discount on my first shipment. How's that supposed to work? No coupon code, nor any automatic deduction upon checkout. Oh, well. Maybe I'll still receive one really super expensive t-shirt within a month, if I'm lucky. They failed the test - so it seems. I'm testing other similar services now - wish me luck. I still really want that second t-shirt. ------------------------------------------------------------- OK - update on this case: I was surprised to get a phone call from their customer service shortly after posting this review. They addressed all my issues! I received the first t-shirt, the second one is on its way. They gave me $15 credit to use on my second shipment. They are trying to figure out why my emails never made it to their inbox. The only reason why I can't give them the full five stars is their website. That is not easy to navigate, you have to login each time you change tabs, there is no clear guided workflow. And a customer service phone number would really make things a lot easier too.