easy customer service
really appreciate your amazing customer service and fast service.
By The S.
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
639 reviews
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Scout & Nimble is an online retailer specializing in furniture & home décor serving working interior designers and design enthusiasts, alike. With a wide selection of products from top designer brands & shoppable designer rooms for every style, Scout & Nimble is a one-stop shop for those looking to bring beautiful, polished style into their home.
Scout & Nimble (scoutandnimble.com) has 639 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
639 approved reviews, newest moderated first
really appreciate your amazing customer service and fast service.
By The S.
Very responsive to emails and kept me updated on my backordered item.
By Steph E.
Both the ladies I spoke with ( maybe Hannah and Diane? ) were polite, helpful and very personable! Best service anywhere!
By Peter D.
Diana Harris is one of the best customer service reps I've come across. She actively reached out when one of my items arrived to the warehouse damaged, and took care of the replacement quickly and with ease. She then followed up with me after the delivery of my replacement, making sure everything went smoothly. It's hard to find good customer service reps today, and Diana is excellent.
By Sara
Diana Harris did an excellent job getting to the root of our problem with swivel chairs. She was prompt, professional, and went out of her way to give me status updates and indicated she would continue to do so until I got my products. I have to say that with many ongoing home projects I have interacted with myriad customer service agents and I wish they could all do their job like Diana. She should be commended for her hard work!
By HAR
The customer service, and especially design recommendations, that Hanna Carter provided for this purchase were exceptional. She has an imaginative sensibility that made it seem that she was actually in our home applying her keen aesthetic judgment based on our expressed preferences and design tastes. Excellent company representative and very engaging person.
By Ken F.
I am still waiting for an item that I ordered over a month ago and you never send updates
By Donna G.
Response from Scout & Nimble· Oct 24, 2022
Hi Donna! Updates will only be sent to your email address if the estimated availability differs from the restocking date last relayed to you. It looks like we sent you a change-of-availability email on 9/26 and another on 10/10. Our Customer Care team would be happy to send additional status updates if they are needed! Feel free to call (833) 857-2062 or email us at [email protected] – we're in the office M-F 9am-5pm CT. Thank you!
Free shipping is very much appreciated. Website easy to place order.
By Vicki M.