Scout & NimbleReviews of scoutandnimble.com

Diana and Paige take your customer service to new levels! I have had so many poor experiences with other retailers, so the level of effort, caring, and promptness demonstrated by Diana and Paige really took me by surprise. SN products are not cheap, but when you pair them with the best customer service I have ever experienced, the cost becomes well worth every penny. These two employees are a credit to SN and the reason I will be recommending SN to everyone I know. Well done!

Absolute worst customer service I have ever ! Known. Bought an item. Called. Told them it was all bent up… they told me to roll it around. It’s a pouf. I asked if there was anything else I could do. They saw the dents. No!!! Looked at it today. Horrible. Called. They said oh no box ?? No returns with out box. Tried it as a chair. Fell off. I’m over 65. Will have to trash it. The worst.

Hanna is an incredible asset to your business. I was most hesitant to purchase a faux tree for $1,000 so soon after Christmas. Each time I asked a question that required research on her part, she responded within 18 hours. She is efficient, has impeccable social-emotional skills and with her guidance and expertise, helped me through the process. I will only work with her in the future! I bet she's cute too! Carolyn

Everybody has experienced supply chain issues delaying delivery, so we were delighted when our credenza finally arrived. It was well packaged, complete, easy to assemble and undamaged, ...exactly as described on the site. However, within a few weeks of assembly, one of the doors began to warp. When we notified Scout & Nimble, they responded immediately and contacted the manufacturer. Scout & Nimble "pulled out the stops" to resolve the issue. Within days the problem was fixed to our complete satisfaction. Impressive.

Diana Harris was extremely responsive and helpful. A plus customer service

Your Company and Diana were very attentive to my order from the beginning to my needing replacement. You made it easy and stress free! I am very impressed with your response and service!

I am a first time customer of Scout & Nimble. I found your company when I set my eyes on a set of Bernhardt chairs I was shopping the best price and soonest availability for. To say the least, I was very apprehensive about the no return policy, but I researched the credibility of the company along with views before I finally decided to make my purchase. I am very happy to say the company did not disappoint despite issues with damage during delivery. My chairs were delivered fairly quickly with the exception of some delivery miscommunications from their outsourced team. However, when delivered, I noticed one of the boxes was damaged but did not see any noticeable damage to the chair at the time. Once unpacked, one chair had a demarcation from a sticker, and the other showed a structural demarcation of the frame slightly protruding either from a manufacturer defect or delivery damage. Either way, I am beyond impressed with the customer care and how the company handled this matter. Big thank you to Diana, the Customer Care Manager who handled my order. It was truly refreshing to see the amount of professionalism, follow through, and all around great service that she provided. She is a darn good representation of the company. What would have been a huge inconvenience for me as a customer in an age where true customer service is not as regarded, turned out to be a breeze and very pleasant interaction. Diana was happy to help, did not require me to jump through a lot of hoops and calls to submit and prove my issue. The matter was handled from the very first email I submitted with pictures. My experience has been great and I truly do look forward to submitting my next order. Thank you again, Diana! To any new customer apprehensive about the company and it’s return/damage policies…. Make the purchase. If the rest of the team is as well trained and thorough as Diana, you won’t regret it and will be in great hands.

You name it, it went wrong. Avoid this site so you can avoid the headaches of trying to get furniture delivered timely or in good condition. I've had items delivered that were backordered for over a year. I've had items that were shipped to the wrong address and lost. Then resent only to be shattered upon delivery. The final delivery, was delivered and then after set up for a few months, I noticed the leg is bent. Nothing they can or will do to fix it. Four deliveries, none done well.