Southern California EdisonReviews of sce.com

The phone call customer service is the worst. - No "other" option to connect you directly to the center. - When I picked "upgrade panel" option, it directed me to other department. - When I got directed to the other department, the lady was extremely rude and said she will forward me to the correct department, but instead, she just directed me to a bot.

If you have issues, report them to the California public utility commission. That is the only way I’ve found to be able to get them to do anything. My bills were messed up for more than a year but they wouldn’t do any of the things they said they would do to address it until I reported them. Within 48 hours of reporting them, the issue was resolved.

very reasonable prices and simple to use, I have received some credits that have helped with bills so I didn't need to pay as much. Only downside is that there have been some fairly regular power outages but they have been resolved quickly and during times when I have often been asleep and isolated to certain areas as best as possible

Spoke with a representative named Abel and had THE WORST experience. He has the worst costumer service, he wouldn’t let me finish any statements. I was trying to create an account for a property I purchased and he wanted me to pay the outstanding balance left behind by the last owners. I’m not responsible for paying someone else’s use of electricity and he would not understand that. Eventually he ended the call without even helping me get no where near to a resolution. Edison has to do a better job at screening their candidates before placing them in positions that will make the company look bad. I can give him the benefit of the doubt and maybe the call failed. But there was no call back which makes me believe that he did not want to assist me or provide any other resources to me. If he was unhappy with our conversation he could’ve easily transferred the call to someone else.

Wanted to discuss my bill that was supposed to be on a savings plan but apparently jumped out of plan and a higher rate. The hold time on a Friday early afternoon said it would be 31-60 minutes. How ridiculous is that as apparently SCE doesn't have enough employees. Have never had this problem with SCG but always with SCE.

The complete lack of transparency gives one the sense that SCE has no accountability other than to give the minimum response when power is off. PSPS shutoffs did not exist en mass until PSEG was sued some 6 or 7 years ago for starting the Camp fire in Northern CA. Prior to the Camp fire the PSPS shutoffs were primarily in very rural areas. But now, thanks to the lawsuits and gutless management, every time there is a gust of wind the SCE management seemingly wants to shut it all down...but they feel our pain. BS. How about they turn off their homes and businesses every time they decide to shut off a home or business? Perhaps that would give them a first hand sense of how annoying, inconvenient and, for the most part, unnecessary PSPS shutoffs are. The problem becomes a "cry wolf" syndrome where folks will not believe it when they claim there is an emergency when there really is an emergency. Dumb and dumber at a minimum. Also, it should be noted that the power lines were upgraded recently (like 1 or 2 years ago) to prevent wind driven damage. They shut off the power for that too. So why is the power off if the lines are reinforced against wind? Makes no sense, they do not explain it and, frankly, folks are desperate to find alternatives to SCE and any other utility that acts this arrogantly toward its customers.

Management should be fired. 50 hrs no power. No wind, no fires, but if you live in a rural area, no power, while the cities have power. No updates. Website just that I live in a high risk area, so I'm not getting power. Their just covering their asses because their tired of lawsuits over down power lines. Just a bunch of idiots over there. Mean while I'm throwing out all my spoiled food and living in the dark.

Boston had Whitey Bulger. Los Angeles has So Cal Edison. SCE is nothing more than an out of control immoral enterprise that controls the CPUC and abuses the public through its monopoly. The shameless abuse of the public is unparalleled. These are truly bad people. SCE is not like a real utility. The provision of service is a distant second to profiteering and muscling political control through the purchase of local and state politicians. (Conversely, LA DWP has its own corruption issues as the former CEO is currently serving federal time for corruption. But, at least with DWP the power stays on.) If you are buying a home, seriously consider whether you want to live within SCE's area. You will not get through when you need assistance. The "green agenda" is a sham as they hate when you get solar panels and they will do everything to frustrate your use of solar panels. It took us well over a year to get an accounting of our bill after installing solar panels. Their rates are incomprehensible. They have zero accountability and no one in government will lift a finger.