Southern California EdisonReviews of sce.com

I am at 59-year-old man. I’m a sales director which I’m saying that so that you know I’m not an idiot. Southern California Edison is probably Customer Service wide the worst company I’ve ever done business with because you know what my issue is is that I want to pay a bill? I just can’t figure out what to pay or where to pay it cause I have multiple numbers I can get online but I can’t call anybody in person cause their system is so geared to talking to a computer. I don’t like to talk to computers. They don’t know what I’m saying a human being does if SC gets this message and by the way, I feel that every Customer Service focus that they have they suck suck and suck that’s the most professional language. I can think cause I’m getting ready to go to a therapist so I can get some medication because it’s been two hours. I have been on the phone trying to pay the bill again this month not really that hard. They’re in the business of taking my money and trust me. They take way too much I wouldn’t even know whether or not I qualify for something because I can’t get that far because I can’t pay the goddamn bill sorry I went to that place because I’ve been on the phone for two hours and I pay SEE first before all my other bills and it takes me three days to get over trying to call them. I want to speak to a person. It shouldn’t be that hard.

The AI robot provides no options to reach a human. Suggesting the internet as a solution isnt helpful when your power is out. I would have preferred to leave no stars, but figured one was the lowest I could go

You cannot get through to anyone via customer service or a chat box. There is no an option to speak to a representative. My tenant in Hermosa is having and issue with power from pole to her house and they haven’t come to look and just send her a message saying the issue is resolved, when it is not! This should be illegal.

Worst ever power company. Expensive, they let u pay what they should after the fires. Also power outages literally monthly,. Long hours or days. No maintenance..

They doubled my home and business bill, then they make sure their website cant render a bill, They talk about a 13% increase but that is not supported by the billing. They talk about investment, but they are just tapping their customers. The dividend should be cut to finance their investment.

I want to commend So Cal Edison for having the good sense to cancel a planned outage,#0008004344845 on 8/07/2025. the temperature of 105F was potentially dangerous to the Bixby Knolls residents affected. Keep up the good decisions. Mark A Heckman 562 9849848

As a property Manager I can confidently say this is the worst Utilities company in the LA/Ventura Area. They completely block any communication with customers, their phone lines will keep you in an endless loop of recordings, send you over to unexisting web services, and just completely block you from any human contact within the company. Been trying to start services for over a month now. Just horrible.

*** update Power was off 7 times today. Been here 14 years with their power anomilies...blowing up stuff but they only pay for cheap stuff. Mean while they help retail blowing up millions of dollars of stuff they don't cover. Low volt...high volts ... power completely off. Real bad company overcharging too