Edison has a worst and false system for people trying to seak to a live person.e
1. SCE's phone system for customers is the worst and false, we even waited >2 hrs without anyone picking up our call, either by using customer service or turn on/off service numbers. 2. Someone in SCE made change in our turn on/off schedule without our authorization. We tried to make correction online but were prohibited, asking us to call SCE. However, no one answer the call even >2 hrs!! 3. Emergency service representative deserves "10" score because he helped us solve the problem and correct error after we struggled >2 hrs to try to speak with a live person.
By Linda