Great service
Great service, knowledgeable representative. Very clear, easy process.
By Matt
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
571 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SaunaKits.com (formerly Nordica Sauna) is America's Most Trusted Sauna Store offering thousands of products including indoor and outdoor saunas, infrared saunas and sauna heaters. All from industry leading brands you know and love.
SaunaKits.com (saunakits.com) has 571 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
571 approved reviews, newest moderated first
Great service, knowledgeable representative. Very clear, easy process.
By Matt
The service was amazing. I placed an order and the next day they called to verify what I needed. We had a great discussion on my needs, the team set everything up and it was amazing. We received our unit ahead of schedule. So far the service has been amazing. Happy customers Ken Williams.
By Ken W.
Customer service was top notch. My unit was very delayed from the manufacturer which I knew when I ordered and they kept me up to date throughout the process. Krizza and Ez are on top of it very responsive.
By Lincoln L.
Worked with Sam for some questions on online chat, and he was superb.
By Cameron B.
John Adams was great. Sent a quote right away, answered questions, and spoke english!
By Naomi
Mathew was awesome. Haven’t received our sauna yet but so far it’s been a great experience.
By Vance S.
Everyone has been responsible and helpful. From ordering, installation, and follow up, 10/10 experience. Thank you John, Krizza, and Eric
By Kathleen
I have had great communication with Krizza throughout the entire process. I searched and researched which sauna to purchase and then which company to buy from. My research was correct that SaunaKits was the most consumer friendly and offered not only a very fair price , but substantian consumer support. I made the right choice !!
By Ralph L.