Krizza kept me informed during the…
Krizza kept me informed during the months of waiting for the sauna to arrive. She made me feel my purchase was from a legitimate vendor due to the consistent communication
By JoDee B.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
571 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SaunaKits.com (formerly Nordica Sauna) is America's Most Trusted Sauna Store offering thousands of products including indoor and outdoor saunas, infrared saunas and sauna heaters. All from industry leading brands you know and love.
SaunaKits.com (saunakits.com) has 571 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
571 approved reviews, newest moderated first
Krizza kept me informed during the months of waiting for the sauna to arrive. She made me feel my purchase was from a legitimate vendor due to the consistent communication
By JoDee B.
great customer service.
By nathan
I beautiful spa that I purchased from SaunaKits was broken by a house guest of mine. Jessica went above and beyond to help me figure out what I needed to do. I can't thank her enough!
By Jonathan D.
The delivery was very smooth and communication was excellent from the initial contact with the company all the way through the delivery process. I had a slightly complicated order that was handled with aplomb. A very happy customer now!
By Darryl K.
Quick service
By Dan
Very responsive and easy to work with. The sauna was delayed roughly 6 months. There was always communication with status updates. When the sauna arrived, easy to install.
By Guy
Matthew and John made the experience of purchasing easy. They answered all my questions and made sure I was happy. They went above and beyond.
By Todd
Great customer service, communication and support. Quick shipping.
By Milton W.