Great response to questions and prompt…
Great response to questions and prompt shipping. Delivery was quick and customer service followed up to make sure everything was meeting expectations. Well done!
By customer
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
571 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SaunaKits.com (formerly Nordica Sauna) is America's Most Trusted Sauna Store offering thousands of products including indoor and outdoor saunas, infrared saunas and sauna heaters. All from industry leading brands you know and love.
SaunaKits.com (saunakits.com) has 571 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
571 approved reviews, newest moderated first
Great response to questions and prompt shipping. Delivery was quick and customer service followed up to make sure everything was meeting expectations. Well done!
By customer
Great experience. John and Chris were able to answer all my questions along with my wife's questions. It made the on-line process of buying a sauna very comfortable.
By Neal
Eric and John were a great help
By Dante
Buying a sauna can be overwhelming with all the many options that exist. Matthew was very helpful with the entire purchase experience, guiding us through the options
By Guptanitinonline
My purchase experience was great, Matthew was very knowledgeable and helpful in deciding on our sauna. We are very excited for the next steps and receiving our sauna.
By Andy
Best price and there are real humans to talk too.
By John H.
John the sales manager was absolutely incredible helping me out from picking my Sauna to helping me with all the electrical components and all the obstacles I had to come over John was there every step of the way giving me calls and making sure I was supported through my whole entire journey of buying my Sauna. Nordica is an amazing company that I would 100% recommend buying from them if you want great support all the way through .
By Caden I.
Fast and helpful team
By David C.