Helpful and knowledgeable
Helpful and knowledgeable
By Matt
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
571 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SaunaKits.com (formerly Nordica Sauna) is America's Most Trusted Sauna Store offering thousands of products including indoor and outdoor saunas, infrared saunas and sauna heaters. All from industry leading brands you know and love.
SaunaKits.com (saunakits.com) has 571 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
571 approved reviews, newest moderated first
Helpful and knowledgeable
By Matt
Great customer service, easy to gather information regarding saunas and sauna accessories.
By Thomas
The purchasing process was smooth, courteous, and overall great. I placed an order and the polite gentleman that took my order informed me of the delivery steps. He also clarified my particular unit might be delayed, and ensured further contact regarding fulfillment will be made via text and email. From the initial call to the final purchase of the order was prompt and my questions were fielded professionally. Thank you
By ps U.
John is a legend. Super helpful, super responsive, awesome deal on a great unit. Love these guys!
By Mercer S.
John was fantastic. He’s a true professional
By Kian
Exceptional service from John at Nordica! John was incredibly helpful and knowledgeable throughout our entire order process. He took the time to understand exactly what we needed, offered thoughtful recommendations, and made everything feel seamless and easy. His professionalism and attention to detail gave us complete confidence in our purchase. We truly appreciated his patience and expertise, outstanding customer service from start to finish. Highly recommend working with John!
By Dawn
Great attention to detail and to our needs for our project. Knowledgeable sales professionals and experienced with our product and our needs
By Georgia A.
Fast response and helpful information
By Sh