Our post sales customer service…
Our post sales customer service experience has been top notch! Working with Ez has been a pleasure!
By Vince
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
571 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SaunaKits.com (formerly Nordica Sauna) is America's Most Trusted Sauna Store offering thousands of products including indoor and outdoor saunas, infrared saunas and sauna heaters. All from industry leading brands you know and love.
SaunaKits.com (saunakits.com) has 571 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
571 approved reviews, newest moderated first
Our post sales customer service experience has been top notch! Working with Ez has been a pleasure!
By Vince
Loved your video on the Costco barrel - evenhanded and credible. This is why I came to your site. I did call Matthew over the phone but this meant I couldn't use my PayPal account (for 6 months same as cash) - would've been nice to get the discount AND buy from your site so I could use PayPal. But Matthew kept me focused on my requirements (we're moving it in two years) and was very responsive via email, which I prefer. (And now the review web page isn't liking the 'Date of experience' - says it's not in the past - but whose fault is that? Ugh)
By Jeff K.
Jessica was an incredible help with my order. Thank you so much, I will use this company again.
By Ben D.
John and EZ have been absolutely incredible. EZ helped with the entire process and made it so smooth. When my electrician made a critical error ruining my sauna, John stepped in and talked through it with them. He resolved the issue, even AFTER HOURS. If you are going to buy a sauna, I could not recommend them enough. Exceeds all expectations. This is my first review I’ve ever wrote because they were so incredible.
By Brandon
John Adams was so very helpful and his follow-up emails really communicated customer care and concern are a high priority. Received first-rate help, excellent professionalism all served with kindness. Highly recommended!
By Jim
John was very straight forward and worked hard to get the very best pricing.
By Brian S.
I love our new Finmark 6 barrel sauna. John Adams was instrumental in making it all work and so helpful with instructions and follow-up! Best family gift for our new home!
By D W.
John Adam is great!
By Steve M.