Great customer service
Chris was extremely knowledgeable about everything sauna related. He took the time to go over the process with me and explain things thoroughly.
By Ethan
Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
49 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Your infrared sauna, redefined. Made for healing. Built to last. Be the architect of your wellness journey — with expert support at every step Custom Guidance: From design to delivery, you’re never on your own Architectural sauna plans available Ultra Low EMF, UL-compliant, and handcrafted in the USA Tailored Design: Every sauna is built for your space, goals, and lifestyle End-to-End Support: Planning, delivery, electrical guidance, and aftercare Engineered Excellence: Premium cedar, patented red light benches, zero-compromise build Smart controls with WiFi and mobile app scheduling 11+ years of trusted infrared expertise Backed by a limited lifetime warranty — because your investment deserves protection Limited Lifetime Warranty for peace of mind
SaunaCloud® (saunacloud.com) has 49 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
49 approved reviews, newest moderated first
Chris was extremely knowledgeable about everything sauna related. He took the time to go over the process with me and explain things thoroughly.
By Ethan
I am satisfied with the service
By ankit P.
Response from SaunaCloud®· Jan 6, 2026
Thank you for the feedback!
I’ve had my Saunacloud custom infrared sauna for about six months and use it almost daily for lower back pain. Best decision I’ve made. The heaters reach temp in about 15 minutes, compared to my friend’s Sunlighten that takes 30 minutes. But what really stands out is how the heat feels—it penetrates deeper and actually loosens up my muscles instead of just making me sweat. If you’re planning to use a sauna regularly, this one is worth every penny. Six months in, and I’m still consistent with it.
By Sharyn LaRee B.
Response from SaunaCloud®· Jan 6, 2026
This is incredible feedback! THANK YOU!!!
After spending weeks scouring the internet for information about home saunas, I found Sauna Cloud’s website and I am happy I did! This company is the real deal and they build the best home sauna you could ever want! I recommend first reading through the multiple sauna topics covered on the website, it’s quite an education. Now you have the information to figure out what you think you want. Next I booked a free 40 minute phone consultation with Chris, the owner. Wow, Chris was so helpful in narrowing down the best options and how to design the proper sauna for my wife and I. From my research, SaunaCloud had the most reliable components, best construction and could back up all their claims with science. Read about “Red Light Therapy” on their website, puts most other sauna companies to shame! I am so excited to get started on my new sauna and am confident that I am now making the best choice. They’re not cheap but you get what you pay for!
By Gary Michael Palsis, D.
Response from SaunaCloud®· Jan 6, 2026
Thank you SO MUCH Gary!!!
After months of researching custom infrared saunas, I was so frustrated. Every company said the same thing "we're the best!" ... but nobody backed it up with actual data. Then I talked to Chris at Saunacloud. He actually sent me EMF test reports and explained why his red light setup works better (LEDs are 2-4 inches away vs. mounted on the wall). He even told me I didn't need certain upgrades I was considering. That sold me right there. Six months in, my custom infrared sauna has been amazing for my sleep and recovery. Finally found someone who cares about science over sales pitch.
By Donald V.
Response from SaunaCloud®· Nov 27, 2025
Thank you Don, it was great working with you and please let us know if you need anything in the future!
Had a great experience purchasing my infrared sauna through SaunaCloud in 2022, and have enjoyed it since then. When I started the process I was not familiar with the benefits of infrared, but Christopher and his team were most helpful with information & answering my questions.
By David B.
Response from SaunaCloud®· Nov 13, 2025
Thank you David!
Owner is incredibly helpful and supportive. He's followed up with me many times about my product and it has not disappointed!
By Justen
Response from SaunaCloud®· Oct 30, 2025
Thank you Justen, it was a pleasure!
Want to sleep better? Get a Sauna Cloud! I sleep like a baby now.
By Brett B.
Response from SaunaCloud®· Jul 23, 2025
I could not agree more.