Sam's Furniture & AppliancesReviews of samsfurniture.com

Poor communication. I was ask to send over my information via email and I have not heard anything. Due to my profession I work graveyard hours and in a hospital so all my communication is usually through email. It is a little concerning when you send over all your personal information and then do not receive any response. I am left feeling very vulnerable.

Had a good salesman and buying experience. However the problems began with the delivery. Was never called to schedule my delivery as promised. I had call them to remind them. Then once scheduled, I was told it would be morning and no one showed up. I called again before noon and was told they were really behind and would be much later. When they called to tell me they were on their way, they said “you are aware that the mattress is soiled”? I said no I bought a new mattress and not from the damaged section. The wrong mattress was pulled. Had to get my salesman involved and he personally pulled the mattress. Finally got delivered after missing a whole day of work. This was the weekend before Memorial Day for my guest room. The mattress is really pretty and comfortable. It has now been slept on 4 times as of last night 10-07-17. My guest told me it felt lumpy on one side. Checked this morning and it looks like there is some settling because two of the columns of the quilting are much higher than all the other columns and very noticeable. Will be contacting the store tomorrow because this should not be happening and had been used 4 times for 2 nights each time and less than 5 months old. This had been a total nightmare purchase. I will see how this is handled when I call tomorrow!👎🏼😩

My first experience with Sam's was great! I bought a bed and it's truly an amazing product. Sturdy and looks great. Delivery was prompt as well. My second experience was TERRIBLE!!!! I bought a sectional and ottoman and the initial delivery took 5 weeks just for the sectional. I had moved and was close to the end of my pregnancy and nesting but couldn't do much because my furniture was taking so long. They kept saying it was backordered. So WHY LET A PERSON BUY IT?! They wouldn't deliver the couch without the Ottoman unless I paid for delivery twice is what I was told even though it wasn't my fault. So I went 5 weeks without my furniture when they had the couch in but just not the stupid ottoman. That was before I complained so much that they finally delivered it just before I gave birth. I ordered in March I didn't get all of my stuff until May!

I wouldn't get anything from them again dressers was cracked and bed had stains. I got The furniture on the 10th and a technician had to come out on the 11th to try to fix everything overall experience was not satisfied!!!

The mirror of our new bedroom set came broken I called inmediately they said someone could come the week after and 2 weeks later they havent sent anyone to fix it not even a call!