Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
148 reviews
Sam's Furniture & AppliancesSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Sam's Furniture & Appliances has been saving customers money since 1946! We offer the best Lease to Own option around - our low cash prices mean you will save regardless of how you choose to pay, cash, no interest terms or our in house Lease to Own program.Sam's features the best products of the brand names you know - like Ashley Furniture, Samsung electronics, Whirlpool & Amana appliances and more. When you shop at Sam's, you are doing business with a name you can trust! About Sam's SmartLease to Own program: If you need help building or repairing your credit, Sam's is the place for you! Our monthly payment price are based on our low cash prices, so you know you are getting a great deal regardless of how you choose to pay. The Early Payoff program is excellent - whenever you are ready to own the products, you simply pay the remaining cash price. It's easy and will save you a ton of money! And we report your payment history, each month, to all 3 major credit bureaus - the more on time payments you make, the better you can help improve your credit score. These are just some of the many benefits of Sam's SmartLease to Own program! For more information, give us a call at 817-665-5050 or visit your nearest Sam's Furniture location!
Sam's Furniture & Appliances (samsfurniture.com) has 148 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
148 approved reviews, newest moderated first
It's my first purchase from here. I've ordered for a Modern Astoria Lounge Chair Smooth, White Color, Genuine Leather upholstery. The process was so easy, they respond too quick to my mail. Next day I get my product. It's as same as picture & description. No objections, recommended to all.
By Leana J.
We visited Sam’s furniture just before Christmas 2021 wanting to buy particular piece of furnitures. She went above and beyond to provide the right price and she even managed to get our furniture delivered before Christmas. Excellent shopping experience, very professional and switched on service. Highly recommended. We would definitely go back and purchase more item.
By Murányi É.
I dont ever try to bash someone’s business because I know how hard it is to build your name. But, I don’t lie. This man is the most rude individual I have every met in my life. I payed half of the price for a dining set.. I then waited 1 month & called them because he said I would receive it in 2-3 weeks. The man told me that because of the pandemic it was taking a little longer. Understandable. Then 1 month & 1/2 goes by and I call him again, he tells me that he doesn’t have the table that I will have to wait up to 6 months because he thought he could get it but her couldn’t...? I asked for a refund immediately. I take a trip to Leominster which is far from me & he refuses to refund me instead he says he was going to mail it. When I get the check I couldn’t cash it because the signature was sooooo opaque.. my experience has been so horrible wow I would never recommend anyone here the prices are ridiculous I actually found a bigger and nicer table for HALF THE PRICE !!!!!!!!
By Leslie R.
Great deals!Fast Transaction!
By Regina V.
I don't typically write bad reviews. Ihave nothing good to say about our first and last Sam's Furniture experience. We bought a king mattress, adjustable bed, king bed-frame, large sectional and ottoman. We paid for all items up front, then received a call that we owed over $300 more due to a mistake on their end. There was no communication from the very beginning regarding how the delivery was scheduled, where the couch/bed frame were coming from and frankly, about anything. When I called to ask, I was told by Tanya, they were very sorry that's not how they do business and she offered to pay for delivery charges. Over 2 months later, on a Thursday, I'm calling to ask if they can give me the status of our furniture. It turns out it had arrived and I was told it would be delivered Saturday. Friday afternoon Tanya calls to tell me it will be delivered Sunday. Saturday evening comes along, no call to schedule the delivery, so I called. I'm told the delivery company calls between 630-8p. Around 7, they call to tell me they can deliver between 11-1p on Sunday. I ask if they can do it earlier, no, they can deliver Monday, but I tell them I"m out of the area on Monday. So, 11-1p Sunday it is without much choice. Well, it's Sunday and I get a call/text they are on their way at 12p. So I text back "OK, thank you". Then, a call that when they called another customer to say they were going to be late, she was not okay with it. I have rearranged my day, waited months and now am waiting to hear when they will show up. No call back. So, I called, they are on their way to deliver the furniture to the other customer. In the meantime....I"m pushed back. I am really disappointed at Sam's lack of communication in this process and that the delivery company, clearly has too many deliveries to do in a short period of time. Perhaps you should hire an additional delivery company and teach your sales and office people how to communicate the correct details of what a customer should expect. Free delivery is good, but good and even great customer service is priceless. Dale and Marci Denver
By Marci D.
I purchased furniture at sams had a problem with it tearing up within 5 months. I was very upset. sams stepped up . my warranty was honored. my sofa and loveseat are being replaced. if you want to do business with a great store and honest people shop at sams furniture store .
By jacqueline D.
Had a furniture account and paid it off 6 months ago..Went in to get another account and was denied..The rep acted like she didn't give a damn.. Couldnt explain why..Will definitely go somewhere else..
By Damon F.
Everyone seemed to be very helpful as soon as we walked in the door
By Norma A.
